Cash Office Supervisor & Team Leader Recruiter Interested Candidate

Colin Corbett

Cato, NY *****

315-***-**** - ***********@*****.***

Professional Summary

Dynamic Cash Office Supervisor with extensive experience at Price Chopper, excelling in cash handling and staff training. Proven track record in enhancing customer satisfaction through effective problem-solving and communication skills. Committed to maintaining compliance and accuracy, while fostering a collaborative team environment to drive operational efficiency.

Skills

• Cash handling expertise • Supervisory skills

• Complex calculations • Willingness to learn

• Teamwork • Problem-solving abilities

• Excellent communication • Customer satisfaction

• Adaptability and flexibility • Customer engagement

• Customer service management • Computer proficiency

• Interpersonal skills • Complaint handling

Work History

Table Games Dealer

Seneca Niagara Resort & Casino – Niagara Falls, NY Dealt cards for various table games, ensuring adherence to game rules and procedures.

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Managed player transactions efficiently, maintaining accuracy in chip handling and payouts.

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Monitored game integrity, identifying potential cheating or irregularities during gameplay.

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Provided exceptional customer service, fostering positive gaming experiences for all patrons.

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• Provide high levels of customer service.

09/2025 to Current Cash Office Supervisor

Price Chopper – Fulton, NY

Supervised cash handling procedures to ensure accuracy and compliance with company policies.

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• Trained staff on cash register operations and customer service best practices.

• Monitored daily financial transactions, identifying discrepancies for resolution.

• Coordinated cash office activities to optimize workflow and enhance efficiency.

• Conducted regular audits of cash drawers to maintain accountability and security. Collaborated with management to implement improvements in cash handling protocols.

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Ensured compliance with all company policies, local regulations, and industry best practices pertaining to cash handling procedures.

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• Performed accurate balancing of all receipts and transactions. Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.

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Provided excellent customer service by resolving complex cash-related inquiries promptly and professionally.

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06/2025 to 09/2025 Front End Supervisor

Price Chopper – Fulton, NY

Supervised front-end operations to ensure efficient customer service and checkout processes.

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Trained staff on best practices for handling transactions and managing customer inquiries.

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Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.

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Monitored cash registers for accuracy, ensuring compliance with company policies and procedures.

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Resolved customer complaints promptly, maintaining positive shopping experiences and loyalty.

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Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

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Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

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Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

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03/2025 to 06/2025 Sales Associate

Byrne Dairy – Baldwinsville, NY

Conducted routine stock checks to ensure product availability and minimize shortages or overstock situations.

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Implemented promotional displays to effectively showcase new products and drive customer interest.

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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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• Prepared merchandise for sales floor by pricing or tagging.

• Solved customer challenges by offering relevant products and services.

• Engaged with customers to effectively build rapport and lasting relationships. 05/2023 to 03/2025 Supervisor

Fastrac Markets – Wolcott, NY

Supervised daily operations to ensure efficient workflow and adherence to company policies.

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Trained and mentored team members on best practices for customer service and product handling.

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Implemented inventory management systems to improve stock accuracy and reduce waste.

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Coordinated staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.

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Resolved customer complaints effectively, ensuring a positive shopping experience for patrons.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

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Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

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05/2023 to 10/2023 Sales Associate

Fastrac Markets – Wolcott, NY

Assisted customers in product selection and provided exceptional service to enhance shopping experience.

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Operated point-of-sale systems accurately for efficient transaction processing and inventory management.

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Maintained store cleanliness and organization to create an inviting atmosphere for shoppers.

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Collaborated with team members to achieve sales goals and improve overall store performance.

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Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.

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Trained new associates on company policies, procedures, and customer service standards for consistency in operations.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Helped customers locate products and checked store system for merchandise at other sites.

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Provided positive first impressions to welcome existing, new, and potential customers.

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Rotated stock and restocked shelves to maintain product availability and store appearance.

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• Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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02/2023 to 05/2023 Amazon Delivery Driver

Archway Logistics – Liverpool, NY

Navigated delivery routes efficiently, ensuring timely arrival of packages to customers.

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• Loaded and unloaded cargo, maintaining safety protocols during transportation.

• Communicated with dispatch to confirm delivery schedules and resolve issues.

• Conducted vehicle inspections to ensure compliance with safety standards.

• Implemented best practices for package handling, reducing damage incidents.

• Enhanced customer satisfaction by providing exceptional service during deliveries.

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Verified accuracy of all deliveries against order forms.

• Expedited deliveries to meet customer deadlines and requirements. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

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08/2022 to 01/2023 Assistant Manager

Byrne Dairy – Baldwinsville, NY

Assisted in managing daily operations to improve team efficiency and service quality.

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Executed inventory control processes, ensuring product availability and reducing waste.

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Trained new staff on company policies, customer service standards, and operational procedures.

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Collaborated with team members to enhance workflow and streamline processes for improved productivity.

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Monitored compliance with health and safety regulations to maintain a safe work environment.

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Provided exceptional customer service, resolving issues promptly to ensure customer satisfaction.

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Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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• Improved customer satisfaction by addressing and resolving complaints promptly. 01/2017 to 03/2020 Table Games Floor Supervisor

Del Lago Resort And Casino – Waterloo, NY

Implemented workflow improvements to optimize game efficiency and revenue generation.

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Prepared reports on table game performance for strategic decision-making by upper management.

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Assisted in developing training materials for new hires, enhancing onboarding process quality.

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Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.

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Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.

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Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.

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Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.

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Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.

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Enhanced customer experiences by maintaining a professional and welcoming gaming environment.

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08/2013 to 12/2016 Table Games Supervisor

Harrahs Cherokee Casino and Resort – Cherokee, NC

• Supervise table games operations to ensure compliance with gaming regulations.

• Train and mentor staff on game procedures and customer service standards.

• Monitor player activity to prevent fraud and ensure fair play.

• Resolve customer disputes efficiently to maintain a positive gaming environment. Collaborate with management to implement operational improvements and enhance guest experience.

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Conduct performance evaluations for table games staff, providing constructive feedback for development.

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• Monitored chips purchases, table inventories, and player win ratios.

• Oversaw area games to maintain security and compliance. Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

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Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

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• Watched closely to catch errors and notified surveillance of irregularities. 09/2011 to 07/2013 Table Games Dual Rate Pit Manager Penn National Gaming, Hollywood Casino – Grantville, PA Supervised gaming operations to ensure compliance with regulations and enhance guest experience.

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• Trained and mentored staff on customer service protocols and gaming procedures. Analyzed performance metrics to identify trends and implement operational improvements.

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• Managed daily cash handling processes, ensuring accuracy and security of funds.

• Resolved customer disputes efficiently, maintaining a positive casino atmosphere. Developed training programs to improve staff knowledge of gaming rules and procedures.

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Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.

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Boosted customer satisfaction through efficient resolution of disputes and timely handling of player requests.

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Developed strong relationships with guests, resulting in increased loyalty and return visits.

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Mentored new dealers, sharing expertise in game rules and best practices for exceptional customer service.

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Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.

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Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

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08/2010 to 09/2011 Table Games Floor Supervisor

Penn National Gaming, Hollywood Casino – Grantville, PA

• Supervised table games operations ensuring compliance with gaming regulations.

• Trained and mentored staff on game rules and customer service standards.

• Monitored gaming activities to detect irregularities and maintain fair play. Coordinated with management to address player disputes and enhance guest experiences.

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Fostered a positive team environment, promoting collaboration among floor staff and dealers.

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Provided exceptional guest service, resulting in repeat business and positive word- of-mouth referrals.

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Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.

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08/2006 to 09/2006 Keno Supervisor

Seneca Niagara Resort & Casino – Niagara Falls, NY Supervised daily operations, ensuring adherence to safety protocols and service standards.

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Trained and mentored team members to enhance performance and customer satisfaction.

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• Monitored workflow efficiency, identifying areas for process improvements.

• Coordinated staff scheduling to optimize resource allocation and coverage. Implemented quality control measures, maintaining high service levels during peak periods.

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• Resolved customer complaints promptly, enhancing overall guest experience. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

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10/2005 to 03/2006 Keno Writer

Seneca Niagara Resort & Casino – Niagara Falls, NY Wrote and maintained accurate keno game records to ensure compliance with gaming regulations.

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Assisted in the preparation of keno tickets and ensured timely distribution to players.

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Communicated game results effectively to patrons, enhancing customer engagement and satisfaction.

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Monitored game flow and player interactions to identify opportunities for improved service delivery.

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Trained new staff on keno operations and customer interaction protocols, fostering a knowledgeable team environment.

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• Provide excellent customer service.

Education

06/1994 High School Diploma

West Genesee - Camillus, NY

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