Dynamic administrative professional with team spirit

Nichole Hill

Washington, DC • +1-202-***-**** • *************@*****.***

I will give outstanding customer service and will excel in your company. I am a team player that will be a great asset to your company. Want to excel in your company. WORK EXPERIENCE

Williamslea 09/2024 - Present

Offices Services Washington, DC

Contracted with Charles River Associates

• Administrative support: Answering phones, directing calls, taking messages, filing, scanning, and data entry.

• Communication management: Handling incoming and outgoing mail and deliveries, as well as managing email correspondence.

• Office upkeep: Maintaining and ordering office and kitchen supplies, organizing common areas, and ensuring equipment like copiers and fax machines are operational.

• Meeting and event support: Preparing conference rooms, scheduling meetings, and assisting with events.

• Vendor and facility coordination: Liaising with external vendors for services and maintenance, and managing facility requests.

OfficeTeam - Robert Half Staffing Agency 11/2023 - 09/2024 Mailroom Assistant Washington, DC

Tempt worked with Pie Insurance Company. My duties include.

• Receive, sort and scan mail to four different departments in the company.

• Assist with general office admin duties as needed.

• Signed for mail and packages. Once done, notify the recipients by email or slack. Then giving instructions on what to do next with mail and packages. Pantry Attendant/Office Admin Washington, DC

Contracted with Tik Tok/Compass Group USA

• Assessed and restocked pantries in each destinated area.

• Tracked daily, weekly and monthly snack consumption to identify quantities needed for upcoming orders.

• Refilled and restocked cart to disperse snack items on each pantry and/or fridge.

• Refilled and restocked cart to disperse drink items in every fridge.

• Replenish coffee grounds and/or supplies.

• Assessed restroom supplies needed in all restrooms.

• Refilled and restock restroom stationary supplies daily and as need.

• Meeting and conference room supply restocked.

• Assisted with client's admin ad hoc requests such as but not limited to swag distribution, mail distribution and organization, and meeting room readiness. Receptionist Washington, DC

Temp as a Receptionist for Education Development Center Duties of operation I unlock doors for guest and clients, help clients make reservations on a Tango Reserve device, answer phones, sign for deliveries by double checking that all packages are addressed to EDC, email clients notifying if they have mail and packages, check mail at the designated area in building, hand out parking validations, clean coffee machines on every end of the day, make sure pantry and supply areas are fully stocked and water plants as needed. Swiss Post Solutions (SPS) 07/2023 - 11/2023

Mail Associate Washington, DC

Contracted with JLL my duties were received, sorted, and delivered mail to different departments, ensuring efficient communication. My responsibilities included organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients. Processed FedEx,USPS and courier requests. I also took care of all printer and product areas. Gave support to the printing team, taking print jobs to clients. Stock support areas as well.

Forrest Solutions 08/2022 - 07/2023

Office Services Associate Washington, DC

Contracted for JLL

• Sorts and scans mail- emails client regarding mail received

• Maintains postage machine

• Orders supplies

• Performs general mailroom functions for outgoing mail and packages

• Re-stocks paper goods and office supplies

• Takes inventory and receives orders – puts away items in hospitality storage Robert Half 01/2022 - 07/2022

Mail Clerk Washington, DC

Contracted with The NFLPA, (National Football League Players Association) In the union office in Washington, D.C. my duties were as followed.

• Assisted with receiving, sorting, processing and distributing incoming mail, packages, and shipments to the appropriate employee/department in a timely manner ensuring accurate delivery to addressee.

• Reviewed and verified incoming shipment accuracy, including examining materials and equipment upon receipt and recording all data and metrics in our inbound mail package tracker system.

• Performed daily inventory tracking through utilization of our inventory management system.

• Prepared and completed orders of event materials, equipment and office supplies for deliveries or pickup according to schedule (load, pack, wrap, label, ship, etc.)

• Compiled and maintained all operational records/logs and shipping-related documentation of all production rooms and Operations center.

• Used moving equipment like pallet jacks and hand trucks to safely and efficient move and load materials and supplies around the office building.

• Analyzed all operations and advise team/supervisor of department needs or areas of improvement.

• Performed general office administrative and clerical duties as requested.

• Created spreadsheets for inventory.

• Stocked production rooms with supplies.

Exela Technologies 05/2019 - 10/2020

Mail Clerk McLean, VA

Contracted at Capital One. Delivering Post Office mail as well as accountable packages to the Capital One employees and contractors in the building using a pack track device. Supplying supplies as well as paper to disseminated floors. Answering email requests from customers within the database. Making and updating mail folders.

Global Consulting Services of Maryland, LLC 10/2017 - 03/2018 Ticket Collector/Crowd Control Washington, DC

Contracted with the Smithsonian Worked at the African American History and Culture museum, collecting tickets. Had to instruct visitors where to line up, stand and made sure tickets had the correct time and date while using an palm pilot that scans the tickets on paper or a smart device. Akorbi 04/2017 - 10/2017

Dock Master Plano, TX

Contracted for American Red Cross in Washington, DC Login in truck drivers and vehicles tag information on a paper, log in what time entered and exited the garage and had to call contacts and let them know of the delivery. Cleaned and made sure areas are cleaned for any debris. Had to engage in customer service.

Guest Services Plano, TX

Contracted for PricewaterhouseCoopers in Tysons Corner, Virginia Responsibilities included:

• Set up offices, hoteling stations, conference rooms and etc:

• Make sure all chairs aligned and pushed under tables

• Whiteboards cleaned

• Commons and service centers cleaned and stocked(kitchens and copier rooms)

• Service tickets placed for any issues

• Guest Services area cleaned.

Receptionist Plano, TX

Contracted for Chubb Insurance in Washington, DC Responsibilities included:

• Welcomed visitors by greeting them in person or on the telephone; answering or referring inquires, straightened

• up conference rooms, made sure copier rooms and kitchen were stored with supplies and sent packages out UPS, FedEx and USPS.

Peoplentech 09/2015 - 08/2016

Mail Services Vienna, VA

PeopleNet - Vienna, VA - September 2015 to August 2016 Contracted for Amerihealth Caritas Responsibilities included:

• Process member insurance cards and correspondence mail. Participated in member engagement at events

• that members were invited to. Also had to call members every day to update their information using company

• software.

Servicesource 06/2001 - 03/2015

Mail Clerk Capital Heights, TN

Contracted for the IRS Responsibilities included:

• Deliver mail and packages to government employees. Laborer Alexandria, VA

Contracted for the United States Mint Responsibilities included:

• Set up conference rooms at the request of the government employees at the United States Mint. Provided any

• other services needed as far as making sure copy machines had paper and ink. Any other duty that needed to be done.

Copier Alexandria, VA

Contracted for Social Security Administration Responsibilities included:

• Copied documents for the Social Security Administration, for the purpose of court proceedings to determine if

• a person should or should not receive benefits. Number of copies depended on the case the numbers varied.

Key Entry Operator II Alexandria, VA

Contracted for Quantico Military Base Responsibilities included:

• Transferred data from paper file to a computer fish. EDUCATION

Basic Computer (Certificate in Computer Skills)

Sanz Computer School Washington, DC • 01/1996 - 01/1996 General Studies (G.E.D. in General Studies)

Potomac Job Corps Center Washington, DC • 01/1993 - 01/1995 Upper secondary education

CERTIFICATIONS

Janitorial Custodial Certification

AWARDS & SCHOLARSHIPS

Customer Service Awards

SKILLS

10 Key Data Entry, 10 key typing, Accounting, Administrative experience -Administrative experience (More than 20 years), Allscripts, Analysis skills, Animal care, Apache Hive, Athenahealth, Banking, Basic math, Budgeting, Cash handling, Cash register, Cerner Millennium, Cleaning Experience (10+years), Clerical experience, Communication skills, Computer literacy, Computer Operation, Computer skills, Computer Skills, Confidential information handling, Customer complaint resolution, Customer inquiry handling, Customer Service, Customer service (10+years), Customer support, Database systems, Data conversion, Data deduplication, Data-Entry (9 years), Data entry -Data entry experience (More than 20 years)(6 years), Data entry in Excel, Data Entry Operator (7 years), Data filtering, Data sorting, Data verification, English, Epic, Excel data analysis, Farming, Faxing, File organization, Filing, Front desk, Google Sheets, Greeting customers, Guest services, Guest Services, Hospitality, Hotel experience, Invoice processing, Janitorial experience, Labor Work, Law office, Leadership, Litigation, Load &unload (10+years), Mail processing, Management, Meditech, Microsoft Access, Microsoft Dynamics 365, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, NetSuite, NextGen, Office Administration, Office equipment routine maintenance, Office experience (10+years), Office supply management, Order assistance, Order Picking, Organizational skills, Packaging, Paralegal experience, Phone answering, Phone etiquette, Photocopying, POS, Presentation preparation, Productivity software, Project management, Providing product information, Quality control, QuickBooks, Receptionist (10+years), Record keeping, Restaurant experience, Retail sales, Sales, Salesforce, SAP ERP, Scanning, SharePoint, Shipping &Receiving, SOAP, Spreadsheet data validation, Stocking (10+years), Supervising experience, Technical Proficiency, Time management, Typing -Average typing speed (1-60 WPM)(10+years), Warehouse Experience, Word ( 6 years), Word Processing, Working with people with disabilities, Writing skills, Zoho CRM

Contact this candidate