System Admin, Software Support Engineer, Writer, Office Admin.

JUNE MUTHEU MUTIE

Phone: +254-***-****** Email: ***********@*****.*** Nationality: Kenyan

PROFESSIONAL SUMMARY

Results-driven professional with over 10 years of experience in IPF compliance, IT/ERP support, and administrative operations. Proven expertise in compliance audits, regulatory reporting, underwriting adherence, and risk management. Strong background in Microsoft 365 administration, ERP systems support, and systems management. Recognized for delivering excellent customer service, maintaining data integrity, and coordinating effectively with cross-functional stakeholders. SELECTED HIGHLIGHTS

• Ensure IPF operations comply with company policies, insurance regulations, and credit laws

• Conduct compliance audits, investigate issues, and prepare compliance/regulatory reports

• Provide ERP technical support, system upgrades, backups, and documentation

• Administer Microsoft 365: Office 365 (Azure, Intune, MDM) + SharePoint and OneDrive

• Deliver customer support for bulk SMS/USSD platforms and maintain support tickets/records

• Coordinate recruitment/admin workflows: leads, interviews, calendars, meetings, and inquiries CORE SKILLS

• Compliance Management & Regulatory Reporting

• IPF Operations & Credit Risk Monitoring

• Compliance Audits & Investigations

• ERP & Systems Support

• Microsoft 365 Administration (Azure, Intune, MDM)

• SharePoint & OneDrive Administration

• Records & Data Management

• Stakeholder & Client Relationship Management

• IT Support & Systems Administration

• Technical Documentation & Training

TECHNICAL SKILLS

• Microsoft 365: Azure, Intune, MDM

• Systems: Windows, Linux

• Cloud & Collaboration: SharePoint, OneDrive, Google Workspace

• IT Infrastructure: Network security (routers, switches, firewalls)

• Database Management

• Tools: CRM systems, Zoom, Slack

PROFESSIONAL EXPERIENCE

Website Design and Development- Freelance Dec 2025-Current

• Design and develop responsive websites using WordPress and custom CMS platforms.

• Perform website maintenance including updates, backups, security monitoring, and performance optimization.

• Customize themes, plugins, and site layouts to meet client branding and functionality needs.

• Provide ongoing technical support, troubleshooting, and user training to ensure smooth website operations.

• Integrate third-party tools such as payment gateways, contact forms, analytics, and SEO tools. Insurance Premium Financing (IPF) Compliance Manager — Riziki Credit Limited Dec 2024–Dec 2025

• Ensure IPF operations comply with internal policies, insurance regulations, and credit laws

• Review and approve IPF applications for underwriting and risk assessment adherence

• Monitor loan disbursements and repayment schedules to align with agreed credit terms

• Coordinate with partner insurance agencies/underwriters to validate cover authenticity and premium remittance timelines

• Conduct compliance audits to identify documentation gaps and irregularities

• Train staff on compliance procedures, regulatory updates, and ethical practices

• Investigate and resolve compliance breaches, client complaints, and discrepancies in policy issuance

• Prepare compliance/regulatory reports for management and external auditors

• Maintain accurate IPF records and ensure confidentiality of client information Virtual Administrative Assistant — Bridgecor LLC Dec 2023–Nov 2024

• Generate leads of potential clients

• Schedule interviews; communicate interview details to candidates and hiring managers

• Handle inquiries via email, phone, and other platforms

• Provide candidates with job opening information and requirements

• Coordinate with clients to understand hiring needs and support recruitment workflows • Manage calendars, meetings, and event organization support Academic Writing and Research — Tuition Hut Mar 2019–Nov 2023

• Conduct research and produce/edit academic materials (essays, reports, research papers)

• Support students with proposals, theses, dissertations, and coursework improvement

• Ensure plagiarism-free work with correct citations (APA, MLA, Harvard)

• Manage multiple writing projects while meeting deadlines and quality expectations Customer Support — Advanta Africa Limited Feb 2017–Feb 2019

• Support clients using bulk SMS/USSD services via phone/email/chat

• Troubleshoot issues, monitor delivery reports, and escalate technical cases

• Train clients, collect feedback, and maintain accurate support records/tickets IT Support — Worldspan Systems Jan 2015–Jan 2017

• Provide ERP technical support; install/configure hardware, software, and networks

• Support ERP upgrades/patches/integrations; manage user accounts and access controls

• Perform backups and assist with disaster recovery and data restoration processes

• Document technical processes/configurations and provide user training/guidance EDUCATION

Diploma in Information Technology — Jomo Kenyatta University of Agriculture and Technology 2014–2016 Kenya Certificate of Secondary Education — Mitaboni ABC Secondary School 2008–2011 ADDITIONAL SKILLS / INTERESTS

Mentoring young adults Volunteering / community service Graphic design & illustrations REFERENCES

• Seline Muthoni — IT Manager, Worldspan Systems +254-***-***-*** *******@*****.***

• David Muli — Customer Support, Advanta Africa Limited +254-***-***-*** ***********@*****.***

• Mercy Mwende — Junior Recruiter, Bridgecor LLC +254-***-***-*** *****.******@************.***

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