Remote Email & Online Support Specialist with Tax Expertise

VeronicaMorris

DistrictHeights,MD*****

******@*****.***

+1-240-***-****

Willingtorelocate:Anywhere

AuthorizedtoworkintheUSforanyemployer

WorkExperience

TaxExpert(WorkfromHome)

JDA/TSG/Intuit/TurboTax

2024-Current

● CertifiedTaxConsultant

● Toprovideon-demandtaxsupportviavideo,phone,andchatthroughAprilandperhapstoOctober.

● AssistingCustomerswithtaxreturnpreparation,answeringcomplextaxquestions,andresolving softwarenavigationissues.

● CustomerSupport:Provideshigh-quality,real-timetaxadviceandguidancetoclientsviavideo,phone andchat.

● TaxAssistance:Helpcustomersnavigatetaxsoftware,answertax-relatedquestions,andassistwith complextaxscenarios.

● Documentation:Carefullydocumentallclientinteractions

● Compliance:Ensurealladvicecomplieswithcurrenttaxlawsandregulations.

● Goal-Oriented:Meetperformancemetricsrelatedtocustomersatisfactionand,ifrequired, prepare/reviewspecifictaxreturns.

StoreManager

Scrubs&Beyond-Rockville,MD

December2021toOctober2024

•Oversawallaspectsofstoreoperations,includingsales,customerservice,inventorymanagement,andstaffsupervision

•Implementedeffectivestrategiestodrivesalesgrowthandachieverevenuetargetsonaconsistentbasis

•Developedandexecutedmarketingcampaignstoincreasebrandawarenessandattractnewcustomers

•Managedateamoffiveemployees,providingtraining,coaching,andperformanceevaluationstoensurehighlevelsofproductivity andcustomersatisfaction

•Optimizedinventorycontrolprocessestominimizestockoutswhilereducingexcessinventoryby96%•Analyzedsalesdataand markettrendstoidentifyopportunitiesforproductassortmentoptimization

•Collaboratedwithvendorstonegotiatefavorablepricingtermsandmaintainstrongsupplierrelationships

•Implementedcost-savingmeasuresthatresultedinan100%reductioninoperationalexpenses•Ensuredcompliancewith companypolicies,procedures,andsafetyregulationsatalltimes

•Ledregularteammeetingstocommunicategoals,provideupdatesonperformancemetrics,andfosterapositivework environment

•Developedemployeeschedulesbasedonbusinessneedswhileeffectivelymanaginglaborcostswithinbudgetconstraints

•Implementedcustomerserviceinitiativesthatimprovedoverallsatisfactionratingsby100%

•Conductedregularstoreauditstoassessvisualmerchandisingstandardsandmakenecessaryadjustmentsforoptimal presentation

•UtilizedPOSsystemstotracksalesdata,monitorinventorylevels,analyzetrends,andgeneratereportsforinformed decision-making

•Createdcomprehensivetrainingprogramsfornewhiresaswellasongoingdevelopmentplansforexistingstaffmembers

•Implementedincentiveprogramsthatmotivatedemployeestoexceedsalestargetsresultinginan80%increaseinmonthly revenue

•Establishedstrongrelationshipswithlocalcommunityorganizationsthroughsponsorshipsorpartnershipswhichincreasedbrand visibility

•Identifiedareasofimprovementwithinthestorelayoutresultingina75%increaseinaveragetransactionvalue

•Collaboratedwithregionalmanagersonstrategicplanninginitiativessuchasnewproductlaunchesorpromotionalevents

•Implementedeffectivelosspreventionmeasuresresultingina100%reductionininventoryshrinkage

•Developedandmaintainedstrongrelationshipswithkeycustomers,addressingtheirneedsandensuringhighlevelsofsatisfaction

•Managedstorebudgets,trackingexpenses,andimplementingcost-savingmeasurestomaximizeprofitability

•Conductedregularperformanceevaluationsforstaffmembers,providingconstructivefeedbackandidentifyingareasfor improvement

•Coordinatedwithcorporateheadquartersonproductassortmentdecisionsbasedonlocalmarketdemands AssistantManager

AceHardware-Washington,DC

May2014toApril2021

●Managed32employees

●OpeningandClosingtheStore

●Preparedtheschedulebythemonth

●WorkwithB2Bcustomers

●WorkclosingwiththeB2Bmanagers

●Assignedtasksanddutiesaccordingtothebenchstrengthoftheemployee’s●Conductmorninghuddlewith openingstaff

●Workoninventory,bynegative’s,bypipingandbyMango’s

●Trainedandassignedtrainingasneeded

●Providedprimaryadministrativesupportforteamprojects

●ResponsiblefortrainingtheDepartmentCoordinatorhowtomaintaintheiraisle.●Provideclosingdutiesattheendof theday

●Responsibleforrunningcertainreports,aswellasanalyzingandmodifyingreports●Providesupportofmonthlytagsand redtagsandhotredbuys

TaxPreparer/EveningManager

JacksonHewitt-Calverton,MD

December1999toApril2016

●Responsibleforaccounting,taxandmanagementconsultingservices

●SupervisestwoormoreemployeesatCalvertonLocation

●Providessimpleconsultations,aswellasmaintenancebooksandrecords

●Providesupporttoallfivelocationsandmaintaincustomerrecords

●Assistinpayrollreportingrequirementsforbookkeeping,adviseswhennecessary●Trainedtocompile,reviewandaudit financialstatement

●AssistwithBusinessFormation

Education

MasterofBusinessAdministrationinBusinessAdministrationUniversityofPhoenix- Washington,DC

2010

Skills

● BudgetingCustomerSatisfactionTimeManagement

● StrategicPlanningTrainerOrganizationalSkills

● ProblemSolvingTeamBuilder/LeadershipMaintainedLoyaltyDecision-MakingSkills AssistinanyareasFastLearner

● ClericalSkillsDataEntrySkillsTaxPreparation

● AcceptsandAdjusttoMultipleDemands

● Window03,07&10GoogleDoc&DriveMicrosoftOfficeSuitePaylocityEagleBrowser, Slack,Microsoft365,Outlook,Workday,WorkBright,MicrosoftTeam,AceNet,and Delivery

● OracleLotusNetsuiteandConcur

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