Customer Service & Tech Support Specialist

ROBERT LAMB

Customer Service Specialist Technical Support Operations & Logistics

480-***-**** • ️ *************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 10+ years of experience, including 8+ years with AT&T/DirecTV, delivering technical support, managing client relationships, and resolving complex service issues. Proven ability to improve customer satisfaction, coordinate operations, and maintain high performance in fast-paced environments. Strong background in logistics, problem-solving, and communication with a reputation for reliability and professionalism.

CORE COMPETENCIES

Customer Service Excellence & Client Retention

Technical Support & Troubleshooting

Conflict Resolution & Problem Solving

Operations Coordination & Dispatch Communication

Route & Schedule Management

Process Improvement & Efficiency

DOT Compliance & Safety Awareness

Microsoft Windows Kronos RF Scanners

Team Collaboration & Independent Execution

RELEVANT CUSTOMER SERVICE EXPERIENCE

Customer Service & Technical Support Specialist

AT&T / DirecTV – Phoenix, AZ

May 2010 – October 2018

Delivered high-level customer service and technical support for residential and commercial clients

Installed, upgraded, and troubleshot DirecTV systems, resolving service issues efficiently

Managed daily routes, appointments, and dispatch coordination across a high-volume service area

Built strong customer relationships through professionalism, communication, and effective problem-solving

Educated customers on products and services, increasing satisfaction and retention

Maintained accurate service records, customer accounts, and scheduling systems

Collaborated with dispatch and internal teams to ensure timely and efficient service delivery

Key Impact:

Consistently maintained high customer satisfaction through effective issue resolution

Managed high-volume service schedules with strong time management and reliability

Recognized for professionalism and ability to handle complex customer concerns

PROFESSIONAL EXPERIENCE

Class A CDL Driver / Logistics Specialist

UFPT – Chandler, AZ

March 2025 – Present

Coordinate and execute regional deliveries while ensuring on-time performance and customer satisfaction

Communicate with customers and dispatch to resolve delivery issues and maintain service quality

Maintain compliance with DOT regulations and safety standards

Dedicated Delivery Driver (Refrigerated Freight)

Harvest Sherwood Food Distributors – Tolleson, AZ

May 2024 – Present

Deliver temperature-sensitive products across multi-state routes with strict quality control

Maintain professional customer interactions at delivery points

Monitor logistics performance and resolve delivery challenges

Dedicated Driver

JBS Carriers – Tolleson, AZ

October 2023 – May 2024

Managed regional routes with a focus on efficiency, safety, and reliability

Delivery Driver / Customer-Facing Operations

Titus Transportation (Fry’s Grocery) – Tolleson, AZ

March 2022 – October 2023

Delivered goods statewide while maintaining strong customer service at store locations

Assisted with unloading and ensured delivery accuracy

Roll-Off Driver / Site Operations Support

Wallcon Corp. – Gilbert, AZ

April 2021 – March 2022

Coordinated with construction teams to support efficient site operations

Vehicle Transport Specialist

Carvana – Tolleson, AZ

March 2020 – April 2021

Delivered vehicles across multiple states while ensuring damage-free transport and customer satisfaction

Flatbed Driver / Equipment Operator

R&K – Gilbert, AZ

March 2019 – March 2020

Delivered construction materials and operated piggyback forklifts

Delivery Driver

Pepsi Bottling Company – Phoenix, AZ

December 2018 – March 2019

Maintained strong client relationships while delivering products to retail locations

EDUCATION & TRAINING

CDL Truck Driving Program

Hawkeye Community College – Waterloo, IA

Business Technology (Completed Coursework)

Estrella Mountain Community College – Avondale, AZ

High School Diploma

Vista High School – Vista, CA

LICENSES & CERTIFICATIONS

Class A CDL

Class B CDL

Air Brake Endorsement

X Endorsement

Valid Driver’s License

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