Remote Customer Success & Data Specialist
Resume:
Stephanie Lastinger
Aiken,SC, *****
*****************@*****.***
PROFESSIONAL SUMMARY
Proactive remote-ready professional with 6+ years of experience in customer service, team leadership, and data management. Proven ability to lead teams of 20+, resolve complex client issues, and deliver exceptional results in fast-paced, virtual environments. Skilled in CRM software, data entry, and operational management, with a track record of boosting efficiency and client satisfaction.
CORE SKILLS
Remote Work Expertise Customer Relationship Management Data Entry & Accuracy Leadership & Team Development Conflict Resolution CRM & Office Software Time Management Quality Assurance Adaptability P&L; Management
PROFESSIONAL EXPERIENCE
Retail Store Manager Downtown Locker Room – Smyrna, GA Jan 2022 – 4/2026
• Led and motivated a team of 20+ employees, exceeding monthly sales targets by up to 15%.
• Streamlined operations through improved scheduling and inventory management, reducing stock issues by 20%.
• Developed and implemented sales strategies aligned with seasonal promotions.
• Ensured compliance with safety protocols, maintaining a zero-incident workplace record. Remote Customer Service Specialist State Farm Insurance – Dunwoody, GA Nov 2019 – Mar 2022
• Delivered remote support to policyholders, handling up to 80 calls per day with a 95% resolution rate.
• Processed claims, payments, and policy updates with 100% accuracy.
• Applied insurance knowledge to evaluate and resolve claims efficiently.
• Enhanced customer retention by providing empathetic, solution-oriented service. Remote Data Entry Specialist Baker Transportation Group LLC – Atlanta, GA May 2017 – Nov 2019
• Entered and verified large volumes of alphanumeric data, maintaining 99% accuracy.
• Coordinated communication between dispatch, drivers, and clients to ensure timely service.
• Identified process inefficiencies and implemented solutions that improved route planning.
• Managed invoice payments to vendors promptly and accurately. EDUCATION & CERTIFICATIONS
Property & Casualty Adjuster License – State Farm
Online Course in Property & Casualty Insurance – Nov 2019 High School Diploma – Ronald E. McNair High School, Atlanta, GA (GPA: 3.9)
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