Versatile Admin & Customer Service Professional

KAYODE AUDU

Address: Ignore Street, off Osogun, Ketu, Lagos State.

Telephone: +234********** Email: ***********@*****.*** A versatile, ambitious and results-driven professional who has developed a responsible approach to any task undertaken, or situation presented with & wealth of knowledge in administration and customer services as well as enhancing operational efficiency. Keen to use of my years of experience to make significant contribution in my work environment as a dependable and efficient employee being resourceful to the organization. EDUCATIONAL BACKGROUND

Kwara State Polytechnic, Ilorin, Kwara State 2011 – 2013 H.N.D. Estate Management

Kwara State Polytechnic, Ilorin, Kwara State 2008 – 2010 O.N.D. Estate Management

Progressive Comprehensive College, Ogba, Lagos State 2001 – 2006 Senior Secondary Certificate Examination

Seyi Odebode & Associates

Estate Surveyor April 2O25 - Date

• Property valuation

• Estate agency

• Property management

Atis Facilities Limited

Facility Coordinator September 2O24 – March 2O25

• Overseeing regular maintenance

• Managing contracts with vendors

• Ensuring comfortable environment for occupants

Laralek Ultimate Ltd.

Procurement Officer July 2020 – February 2O24

• Evaluate suppliers

• Purchase products and services

• Negotiate contracts

Bodyline Fitness and Gym, Ikoyi, Lagos State

Head, Customer Service Department October 2016 – June 2020

• Booked appointments for clients and resolving client’s complaints.

• Directed visitors to departments

• Provided clerical support and answered inquiries about the company

• In charge of registrations and renewal of client’s membership.

• Welcomed visitors and handled incoming calls

CAREER OBJECTIVE

WORK EXPERIENCE

National Youth Service Corps, Oyo State

Oke-Iho Primary School, Iseyin

Subject Teacher (Agricultural Science) May 2015 – May 2016

• Managed the activities of the students via proper register and attendance

• Observed students’ performance and ensured students documents are well kept

• Prepared lesson notes outline and plans in assigned subject area

• Prepared the students for both internal and external examination

• Taught students successfully & developed their love for Agricultural Science Tec Mahindra (Airtel) Nigeria Limited, Abeokuta, Ogun State Call Center Associate July 2014 – May 2015

• Assisting customers with product and services.

• Cross selling of different products.

• Escalating issues that can’t be resolved at first call point to back end for resolution.

• Give adequate & complete resolution to customers enquires, request & complaints.

• Handling objections and resolving customer’s complaints to absolute zero. Lagos State Valuation Office, Ikeja, Lagos State

Industrial Trainee September 2010 – August 2011

• Complete valuation reviews with high level of accuracy

• Contribute to various admin tasks and various adhoc duties

• Distribution of Tenement Rate Notice

• Inspection, and taking ownership of escalations and quarries relating to valuation

• Valuation of land and landed properties.

PERSONAL SKILLS AND COMPETENCES

Ability to analyze information quickly and use it to make robust decisions as well as gain information from different quarters in order to benefit the organization Adroit in providing effective resolution to customer queries related to product and improving relationships with the customer by anticipating customer future requirement Developing productive relationships with work colleagues, superior time management skills, strong attention to detail and ability to work well with a range of people Excel in analyzing, negotiating, influencing, interpersonal and communication skills both written and verbally as well as work effectively under pressure and meet deadlines Good command in computer skills such as: Microsoft Office Suite (Word, Excel, PowerPoint) with ability to become familiar with firm-specific programs and software Proactive; problem solver; leadership; team building and exceptional customer service skills as well as ability to manage multiple tasks assignments and maintain confidentiality.

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