Remote Scheduling & Customer Support Specialist

ZATIYA ORTIZ

Email: *******@*****.*** Phone: 725-***-**** Remote Open Availability

PROFESSIONAL SUMMARY

Detail-oriented and reliable remote professional with experience in online scheduling, customer service, digital communication, and virtual coordination. Skilled in managing calendars, maintaining client relationships, and handling online transactions with accuracy and professionalism. Fully equipped for remote work with a laptop, reliable Wi-Fi, and smartphone. Open availability and adaptable to fast-paced work-from-home environments.

CORE SKILLS

- Remote Customer Support (Chat & Email)

- Calendar Management & Scheduling

- Client & Guest Communication

- Data Entry & Record Management

- Online Order Processing & Returns

- Time Management & Organization

- Professional Written Communication

- Confidentiality & Information Handling

- Tech-Savvy (Laptop, Smartphone, Wi-Fi)

PROFESSIONAL EXPERIENCE

Podcast Scheduling & Guest Coordinator (Remote)

JustWingingIt Podcast January 2025 – Present

• Scheduled and coordinated podcast guest appearances using digital calendar systems.

• Communicated with guests via email and messaging platforms to confirm availability and requirements.

• Managed guest outreach and scouting to identify potential podcast participants.

• Maintained ongoing communication with guests before and after appearances.

• Organized scheduling details to ensure smooth virtual recordings.

• Provided administrative support to streamline podcast operations. Online Returns Associate

Sam’s Club March 2025 – December 2025

• Processed online returns accurately through internal systems.

• Assisted customers with return inquiries and resolution via digital platforms.

• Verified order details and ensured compliance with company policies.

• Maintained detailed records of transactions and customer interactions.

• Collaborated with supervisors to resolve escalated issues efficiently.

• Delivered professional and courteous customer service. REFERENCES

Cassandra Julian – JustWingingIt Podcast 917-***-**** Vivian Rivera – Supervisor, Sam’s Club 845-***-****

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