Cybersecurity Analyst with Customer Support Focus

DANIEL I. JACOB

+234**********, +234**********

Lagos, Nigeria

*************@*****.***

LinkedIn: Daniel Jacob

Detail-oriented Cybersecurity Analyst with expertise in Security Operations Center (SOC) analysis, threat detection, and risk mitigation. Skilled in implementing security controls, incident response, and leveraging cybersecurity frameworks

(NIST CSF, PCI DSS) to protect digital assets. Experienced in developing security use cases for platforms at United Nigeria Airlines, Masters Energy Oil & Gas Ltd, and other organizations. A strong background in Aviation safety, security, and customer service has provided a solid foundation for assessing risks, enforcing compliance, and handling security incidents. Passionate about cloud security, network defense, and continuous learning, with a proven ability to work in high-security and compliance-driven environments. SKILLS

• Programming & Automation: Python (for automation), SQL

• Cybersecurity Tools & Concepts: SIEM tools (Splunk, Microsoft Sentinel, IBM QRadar), Intrusion Detection & Prevention Systems (IDS/IPS), Network analysis (tcpdump, Wireshark)

• Security & Risk Management: Incident response, risk assessment, vulnerability & threat assessment

• Operating Systems: Linux, Windows

• Authentication & Authorization: Identity & access management, TCP/IP protocols

• Soft Skills: Analytical thinking, problem-solving, excellent communication EMPLOYMENT HISTORY

Intern Data Analyst

Datafrik 2024

• Analyzed and interpreted large datasets to identify security trends and potential vulnerabilities.

• Assisted in the development of data-driven security strategies to support business intelligence and risk management.

• Collaborated with cross-functional teams to improve data integrity, security compliance, and operational efficiencies.

Lead Cabin Crew (Security & Safety Operations)

United Nigeria Airlines Feb 2020 – Till Date

• Conducted risk assessments and crisis management to ensure compliance with aviation security regulations.

• Led incident response procedures to handle security breaches and mitigate risks, aligning with IT security best practices.

• Strengthened security workflows and emergency response protocols, reducing security-related incidents by 10%.

• Coordinated with international partners (WET LEASE) to uphold security standards and regulatory compliance in high-risk environments.

IT Support / Assistant Training Researcher

Aero-Consult Ltd 2015

• Assisted in developing IT security training materials, focusing on cybersecurity awareness and risk management.

• Monitored system performance and conducted routine security checks to ensure data protection and integrity.

• Supported the installation, configuration, and security updates of antivirus programs and operating systems. Information & Security Systems Officer

Masters Energy Oil & Gas Ltd July 2014 – Jan 2015

• Monitored IT security systems, identifying vulnerabilities and implementing mitigation strategies.

• Installed and configured hardware, network security systems, and access controls.

• Developed and delivered IT security training to non-technical staff, improving awareness and compliance.

• Ensured business continuity and cybersecurity resilience by maintaining secure computer networks and system infrastructure.

HIGHER EDUCATION

Bachelor of Science - Computer Science

University of Applied Science and Management, Porto-Novo, Benin PROFESSIONAL CERTIFICATION

Security+ SY701 CompTIA · 2024

Google Cybersecurity Certificate Google · 2024

Data Analysis & Visualization (MS Query, Tableau, Google Sheets, Power BI, SQL) Datafrik · 2024 SPECIALIZED TRAINING

Incident Response

Vulnerability & Threat Assessment

Network Security

Authentication & Authorization Concepts

TCP/IP Protocols

Python for Automation

REFERENCES - Available upon request.

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