Multitalented Administrative and Tax Specialist

BIANCA EVANS-MORGAN

Forsyth, Georgia *****

770-***-**** - ******.*****-******@***.**.***

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

ACCOMPLISHMENTS

•Passed training to become a ESS2

SKILLS

•Problem-Solving

•Flexible and Adaptable

•Problem Resolution

•Time Management

•Data Entry

•Public Speaking

•First Aid/CPR

•servesafe certified

• Critical Thinking

•Teamwork and Collaboration

•Team Management

•Microsoft Word

•Interpersonal Communication

•Analytical and Critical Thinking

•Calm Under Pressure

•Networking

EXPERIENCE

Tax Preparer

Lillies Tax Service - Columbus, GA

•Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.

•Compiled data from clients to accurately complete tax forms.

•Identified potential deductions to minimize clients' tax liabilities.

•Researched federal, state, and local laws to ensure compliance with regulations.

•Provided guidance on financial decisions related to taxes.

•Assisted clients in responding to IRS notices of deficiency or audit findings.

•Analyzed financial information such as income statements and balance sheets to calculate tax liability.

11/2023 to Current ESS2

Department of Human Services - Barnesville, GA

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Understood and followed oral and written directions.

•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

09/2022 to Current Customer Service Representative

Walmart - Forsyth, GA

•Answered customer inquiries and provided accurate information regarding products and services.

•Provided excellent customer service to resolve customer complaints in a timely manner.

•Gathered customer feedback through surveys and used the data to improve customer service.

•Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

•Maintained detailed records of customer interactions, transactions and comments for future reference.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

04/2022 to promoted to ESS2

ESSl

Department Of Human Services - Barnesville, GA

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Understood and followed oral and written directions.

•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

•Demonstrated leadership by making improvements to work processes and helping to train others.

•Prioritized and organized tasks to efficiently accomplish service goals.

•Identified needs of customers promptly and efficiently.

•Assisted with customer requests and answered questions to improve satisfaction.

•Provided excellent service and attention to customers when face-to-face or through phone conversations.

•Approached customers and engaged in conversation through use of effective interpersonal and people skills.

•Displayed strong telephone etiquette, effectively handling difficult calls.

12/2007 to 04/2022 CSR/QSR Manager

Circle K/SUbway - Monticello, GA

•Provided customer service support to customers over the phone and by email.

•Handled customer inquiries and complaints in a timely manner.

•Identified customer needs and provided appropriate solutions.

•Processed orders, forms, applications, and requests.

•Researched required information using available resources.

•Followed up with customers to ensure their satisfaction.

•Maintained records of customer interactions, transactions, comments, and complaints.

•Gathered feedback from customers regarding products and services.

•Analyzed call trends to identify areas of improvement for customer service processes.

•Developed strategies to improve quality of customer service delivery.

•Assisted in the development of customer service procedures and policies.

•Performed account maintenance activities such as updating client information in databases.

•Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

•Documented all conversations with customers in CRM software according to company standards.

•Provided guidance on product features and benefits as well as troubleshooting techniques.

•Participated in team meetings or training sessions when necessary.

•Adhered to company's established protocols for handling confidential data.

•Managed multiple tasks simultaneously while providing excellent customer service expenence.

EDUCATION AND TRAINING

06/2003

06/1993

Associate of Applied Science: Business Administration And Management Central Georgia Technical College - Macon, GA

High School Diploma

Mary Persons High School- Forsyth, GA

Expected in 05/2027 Associate of Applied Science: Human Resources Management CENTRAL GA TECH - MACON GA

CERTIFICATIONS

•ABD CERTIFIED

•FS AND FM CERTIFIED

EDUCATION AND TRAINING

Contact this candidate