Regional Transaction Manager - Real Estate Operations Leader

Alison Brelie

Streator, Illinois, 773-***-****, ******.*********@*****.***

SUMMARY Dynamic Regional Transaction Manager with over 6 years of extensive experience in real estate transaction oversight and team management across multiple offices. Proven ability to engineer seamless transaction processes, resulting in enhanced satisfaction for agents and clients alike. Recipient of the Northstar Award, reflecting outstanding accomplishments and leadership. Driven to streamline operations and elevate efficiency, contributing significant value and insights to prospective employers.

WORK EXPERIENCE

10/2018 – 05/2024 Regional Transaction Manager, Coldwell Banker Realty Lincoln Park Oversaw all aspects of the transaction lifecycle, from contract initiation to closing.

Managed a team and directed 6 offices across Chicago while also assisting in managing additional offices in different regions as needed. Participated on specialized panels within the company to provide feedback on products and services prior to their rollout to employees and agents. Engineered a seamless experience for agents, consumers, and all deal parties, thereby enhancing overall satisfaction. Assisted in Escrow with earnest money accounts and wire transfers, ensuring timely closings with title companies.

Ensured accountability for rental deals within Escrow operations. Revamped Coldwell Banker’s business methodologies by streamlining the transaction process, significantly boosting efficiency. Delivered dependable transaction management to agents, homebuyers, and sellers, ensuring clarity and compliance throughout each transaction. Served as a personal manager for the Elite Top 10% of agents worldwide within the company, catering to their unique requests as a member of the Presidents Club.

Recipient of the Northstar Award, recognizing my contributions and dedication to excellence, accountability, and leadership, as acknowledged by peers for great accomplishments and efforts to assist others. Led a team of transaction coordinators and analysts in executing real estate transactions across multiple regions, ensuring smooth and efficient processes from contract to closure.

09/2017 – 08/2018 Transaction Coordinator/Manager, Katie Spaniak Team- Keller Williams & eXp

Northbrook

Facilitated full-time administrative support for a dynamic team of real estate professionals.

Administered the Boom Town database by meticulously entering new leads and organizing prospects for optimal agent follow-up. Acted as a liaison among clients, agents, brokers, attorneys, inspectors, and appraisers to ensure effective communication throughout transactions. Coordinated home inspections based on agents' requests, enhancing operational efficiency and client satisfaction.

Provided regulatory and industry-specific information to assist both buyers and sellers throughout the transaction process.

Oversaw all aspects of real estate transactions from contract to closing, ensuring timely and smooth completion of each.

Communicated effectively with clients, agents, lenders, and title companies to facilitate a seamless transaction process.

Coordinated inspections, appraisals, and other essential services to meet transaction deadlines and client expectations.

Managed transaction documents, deadlines, and deliverables to ensure compliance with all legal and regulatory requirements. 10/2005 – 08/2017 Office Manager & Transaction Manager, The Helen Oliveri Team- Coldwell Banker & Keller Williams

Morton Grove

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Delivered exceptional customer service by addressing client inquiries and concerns via phone calls or email correspondence.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent shortages.

Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture. Served as a liaison between upper management and staff members, facilitating open communication channels to address concerns or issues promptly.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Assisted in recruitment processes by conducting interviews and onboarding new employees, promoting seamless integration into the team. Facilitated open communication between departments, addressing concerns promptly to maintain harmonious work relationships. Supported department heads in achieving their goals through diligent administrative assistance, such as report generation and data entry. Oversaw vendor relationships, contracts, and systems while maintaining high- quality services.

Enhanced communication within the office by implementing a centralized digital messaging platform.

Streamlined document handling and processing, significantly reducing turnaround time for client inquiries and requests. Improved team morale and cohesion through regular team-building activities and open communication channels.

Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Facilitated office relocations by meticulously planning and coordinating all aspects of the move.

Increased customer satisfaction by developing an effective client feedback system, leading to service improvements and fostering loyalty. Implemented a comprehensive training program for new hires, enhancing their integration and productivity within the team. Hired, managed, developed, and trained staff while establishing and monitoring goals, conducting performance reviews, and administering salaries.

Delegated tasks to administrative support staff to enhance office efficiency. Maintained a high average in performance evaluations through effective management practices.

Optimized organizational systems for payment collections, accounts payable/receivable, deposits, and recordkeeping.

Delivered comprehensive administrative support while nurturing client relationships to foster loyalty.

Managed the Boom Town database for lead entry and facilitated timely agent follow-up.

Provided essential regulatory and industry-specific information vital for both buyers and sellers.

Handled all financial transactions, invoices, and budgeting activities with accuracy and attention to detail.

Supervised administrative staff to ensure timely completion of tasks and projects.

Oversaw all office operations, including managing supplies, equipment, and facilities to ensure smooth daily functioning.

Collaborated with various departments and external vendors to negotiate contracts and agreements for the business.

01/2003 – 09/2005 Front Desk Receptionist, Plunkett Home Furnishing Hoffman Estates Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

Delivered outstanding first impressions by warmly welcoming visitors upon arrival.

Supported administrative tasks such as filing, data entry, and document preparation to enhance office workflow efficiency. Enhanced customer satisfaction by providing efficient and professional front desk services.

Collected room deposits, fees, and payments in an organized manner. Resolved customer issues promptly and notified supervisors when problems escalated.

Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees. Handled sensitive customer information with confidentiality in adherence to company privacy guidelines.

Scheduled, coordinated, and confirmed appointments and meetings effectively.

Developed strong working relationships with team members to foster a positive work environment.

Completed data entry and filing to maintain updated records for easy retrieval.

Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Adhered to company policies and procedures in completing all tasks effectively.

Resolved billing discrepancies quickly with keen attention to detail, fostering trust between clients and the organization.

Organized and maintained files for up-to-date documentation. Facilitated smooth communication between departments by relaying messages accurately and efficiently.

Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Greeted visitors warmly, creating a positive first impression of the organization.

Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

Assisted with administrative tasks such as filing, data entry, and document preparation to support overall office productivity. Provided basic technical support for front office equipment, minimizing downtime and enhancing operational efficiency.

Answered and directed incoming phone calls, offering accurate and timely information to callers.

Managed incoming and outgoing mail and packages, distributing them to the appropriate departments or individuals.

Utilized computer software to maintain records, update schedules, and perform various administrative tasks with precision. EDUCATION

03/1999 – 05/2003 Luther High School North

High School Diploma

Chicago

SKILLS Transaction Management Client Support

Real Estate Escrow Accounts

Rental Management Boom Town Database

Administrative Support Data Entry

MS Office Google Workspace

Appraisal Procedures Financing Requirements

Results-driven Strategic Thinker

Team Collaboration Adaptability

Reliability Organized

Dependable Positive Attitude

Leadership Communication

Attention to Detail Problem-Solving

Strong Work Ethic Thrives Under High Pressure

Patience Active Listening

Ability to Learn Task-Oriented

High-end Client Coordination Analytical and Critical Thinking Teamwork and Collaboration Multitasking Abilities

Decision-Making Self-Motivated

Critical Thinking Customer-Oriented

Time Management Excellent Communicator

LANGUAGES English

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