Dedicated Administrative Professional with Client-Focused Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

DEANNA E

ABRON

D

A

Chicago, IL 60827-1226, 708-***-****, **********@***.*** Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast- paced settings. Work well under pressure, multitasking to handle diverse office needs. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

• Appointment Scheduling • Passenger transportation • Load monitoring

• Vehicle Maintenance • Materials Transport • Data Entry Driver July 2023 - June 2024

SCR Transportation Chicago, IL

• Maintained vehicle to prevent breakdowns and malfunctions.

• Made frequent stops to perform deliveries or pick-ups.

• Selected most efficient route to minimize vehicle idle time.

• Demonstrated initiative to follow through on assigned tasks without supervision.

• Delivered exceptional service, going above and beyond to satisfy passengers.

• Cleaned vehicle to make excellent first impressions.

• Monitored road conditions and traffic to identify time-effective routes.

• Interacted with customers to build friendly, professional rapport.

• Managed routes and organized schedules to achieve delivery targets.

• Represented company by demonstrating positive values and commitment.

• Secured loads to reduce damage to goods during transport.

• Executed on-time deliveries to adhere to strict schedules.

• Answered or directed customer queries as appropriate. Receptionist Administrator December 2021 - July 2023 St James Nursing Home Crete, IL

• Enforced team adherence to quality standards, deadlines and proper procedures.

• Greeted incoming visitors, examined identification and directed to correct locations.

• Completed registration and check-in procedures, input documentation and collected applicable fees.

• Created physical and digital filing systems that improved overall organization within office space.

• Managed appointment schedules for multiple staff members using online booking systems. Prepared meeting rooms prior to appointments, including setting up any necessary equipment or materials.

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• Greeted and assisted visitors upon arrival at office.

• Answered incoming phone calls and directed them to appropriate departments or personnel. Supported management in completing additional tasks as needed to ensure smooth daily operations in office environment.

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• Sorted and distributed mail daily to respective recipients within office.

• Filed important paperwork in organized manner, making it easily accessible for future reference.

• Processed invoices and payments accurately using accounting software programs. Coordinator's Assistant February 2019 - February 2022 Chicago Ridge Nursing Home Chicago, IL

• Tracked project progress, identified and resolved obstacles.

• Dealt professionally with team members and clients to enhance relationships.

• Maintained well-organized digital and hardcopy filing systems.

• Evaluated project outcomes against original objectives to identify areas for improvement.

• Sustained accounting ledgers by verifying and posting account transactions.

• Created promotional materials for events or initiatives as needed by each project.

• Ensured compliance with company policies and industry regulations throughout projects.

• Completed payments and controls expenses by receiving and reconciling invoices.

• Compiled data from various sources into concise summaries or visual representations.

• Organized events, meetings, and travel arrangements for staff and clients.

• Scheduled and confirmed appointments, consultations and meetings for executives or managers.

• Conducted regular status meetings with team members to discuss updates and address concerns.

• Monitored inventory levels of office supplies and equipment needed for daily operations.

• Preserved files and records with effective filing systems.

• Compiled office billing and charge reports with job-related billing software.

• Received and routed telephone or email messages to appropriate staff.

• Prepared financial statements and income statements to reflect financial condition of company.

• Monitored office supplies inventory and placed orders to maintain optimum levels of items.

• Scanned and saved PDF and Word documents into electronic files and folders. Facilitated communication between clients, contractors, suppliers, and other external parties involved in projects.

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HR Assistant May 2015 - December 2018

Generation Regency Chicago, IL

• Facilitated daily operations of HR department with general and administrative support.

• Provided clerical and administrative support to manager and executives.

• Processed personnel leave-request forms, new hire packets and benefits information.

• Coordinated new-hire orientation sessions and trained new hires on facility procedures.

• Compiled and updated employee records in digital and physical file systems.

• Scheduled and coordinated meetings and training to support HR operations.

• Sourced candidates and updated lead database to support recruiters.

• Answered HR department inquiries, forwarding calls and messages to relevant personnel.

• Inspected files to verify employee documentation and accuracy.

• Greeted visitors, answered phones and managed appointment and interview scheduling. Prepared weekly reports and other documentation for internal communications, meeting support and new policy notifications.

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• Conducted new hire orientations to familiarize employees with company policies and procedures.

• Maintained confidentiality of sensitive employee information at all times. Maintained employee records by updating personal information, benefits, and performance evaluations.

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Organized corporate events such as holiday parties, team-building activities, or community service projects.

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Compiled reports on HR metrics such as turnover rates or diversity statistics for management consideration.

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EDUCATION

LANGUAGE

• Scheduled interviews for job applicants, providing necessary paperwork and instructions beforehand.

• Advised supervisors on appropriate disciplinary actions according to company guidelines.

• Supported HR team members in planning and executing annual open enrollment process for benefits. Computer June 2004

Fenger Academy High School, 11120 South Wallce

• Graduated with 4.0 GPA

Advanced

English

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