Versatile Administrative Professional with Healthcare Finance

Melissa Juarez 480-***-****

******************@*****.***

EXPERIENCE

Axon, Scottsdale, AZ — Leadpoint

May 2021 - October 2022

Worked in a private government facility assisting in the assemblance of firearms for military personnel, which required hyper-focus and fast pace finger manipulation due to quotas that were to be met MaryVale Family Practice, Phoenix, AZ - Medical Assistant December 2022- July 2024

Provided front-desk support by greeting patients, collecting accurate information, answering inquiries, scheduling appointments, and verifying insurance coverage. Managed high-volume inbound and outbound calls to support patient communication and appointment coordination. Demonstrated excellent organizational skills by overseeing daily administrative operations to maintain an efficient workflow. Performed patient intake duties, including checking and documenting vital signs after check-in. FirstSource Solution, Remote- Patient Financial Recovery Specialist

December 2024-February 2026

Managed high volume inbound and outbound patient calls, assisting billing inquiries, setting up payment arrangements, processing secure payments, verifying and updating insurance information, reviewing Explanation of Benefits (EOBS) for accuracy, resolving account issues, screening for financial assistance programs, maintaining accurate documentation across multiple systems, and consistently meeting or exceeding productivity and collection goals while ensuring HIPPA compliance.

EDUCATION

Apollo High School, Glendale, AZ — High School Diploma August 2017- May 2021

SKILLS

Team leader

Client support

Writing & Editing

Time Management

Organization

Research + taking notes

Responsible

Communication skills

Fingerprint clearance card

CPR/ First Aid Certification

Article 9

Microsoft office

(Word,Excel,Outlook)

AWARDS

National Honors 2017-2021

Serving as a teacher assistant

LANGUAGES

English and Spanish

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