Customer Support, HIPAA

Remote Radiology Service Coordinator (December ***4-present)

Radiology Partners

Monitor worklist to ensure timely reading of exams and ensure system operation Provide support to radiologists and clients (hospitals/freestanding ER’s) Troubleshoot IT related problems with exams, escalate as needed Handle a high volume of incoming phone calls from clients and doctors Make external phone calls to clients and doctors

Fulfill requests from radiologists (missing images, critical results calls, etc.) Medical Assistant/ X-ray Technologist (July 2015-November 2024) WVU Medicine/Garrett Medical Group Urgent Care/Primary care office Request/receive medical records and scan into the appropriate locations within EMR. Enter test results into the appropriate location within EMR Assist providers/physicians as needed with patient care/procedures Problem solving for patients, providers/physicians and pharmacies Call pharmacies with refills/notifications and questions Call patients with refill notices, test results or general questions Complete Prior Authorizations of medications

Record patient history, medications, patient vitals and detail reason for visit in Epic EMR. Apply dressings, splints, soft casts, etc.

Perform x-rays, EKG’s, start/maintain IV’s, push IV meds, blood work, vaccines and shots Virtual Administrative Assistant (2012-2020)

Sunrise Enterprises

Preparing invoices/ Bill collection/Credit card payments/bill paying/Accounts receivable Preparation of daily customer newspaper counts

Correspondence with customers and/or customer families Data entry

Office Manager (2013-2016)

H3 Enterprises

Take/fill customer orders/some deliveries

Order product for warehouse/Bookkeeping/ Bill paying/Accounts receivable Unload/Organize product in warehouse

PACS Administrator (2009-2012) PACS Admin Assistant (2006-2009) Xray Technologist (1997-2006) Memorial Hospital/Western Maryland Health System/Memorial Hospital Maintain several radiology databases for accuracy of x-ray images, documents and radiology reports Provide frontline support with technical and database problems for staff and doctors Assist IT department/vendors with troubleshooting/upgrades Maintain daily quality assurance and fast turnaround time of x-ray reports and images. Roatated through all areas of xray: portables, fluoro, OR, traumas, cross trained in CT Experience

**********@*****.***

724-***-****

Tori Zimmerman

Education

Associates Degree

Medical Billing Certification

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