IT Project Coordinator - Process Improvement Expert

PREM KURIAKOSE

504-***-**** ****.*********@*******.*** Bothell, WA LinkedIn

IT PROJECT COORDINATOR

Process improvement mindset, project delivery, team collaborator

Motivated and detail-oriented project coordinator with a master’s degree in business administration and over 6 years of experience across Retail, Utilities and Infrastructure projects. Highly skilled in process improvements, time and risk management, project delivery tracking and communication. Passion for excellence and proven track record in helping project managers deliver successful projects.

CORE COMPETENCIES

Project Management Reporting & Analytics (PowerBI, Tableau, Jira, MS Project, Smartsheet) Agile Methodologies Team Collaborator (MS Teams, SharePoint, Adobe Acrobat) Attention to detail Goal focused Creating win-win situations Stakeholder engagement

ACCOLADES/ACHIEVEMENTS

Work Efficiency: Achieved 20% efficiency in turnaround time by implementing an Onshore/Offshore model of operations.

Efficient & Lean Onboarding: Reduced onboarding time by 30% through streamlined processes and better training.

Forecasting Improvement: Increased forecast accuracy and saved 10+ man-hours monthly with better forecasting acumen & tracking.

Streamlined Project Reporting: Streamlined the PMO reporting process by decreasing turnaround times by 30%.

Project Management Tools: Developed and maintained detailed project plans using MS Project and Smartsheet for multi-phase initiatives, improving delivery timelines by 15% and enhancing stakeholder engagement through transparent tracking and reporting.

PROFESSIONAL EXPERIENCE

Facilities Project Coordinator BCS Resources/Pfizer 07/2025 - Present

Providing effective project coordination to the Pfizer GWE projects, creating robust project plans.

Designed and managed a comprehensive project schedule for the viewLinc system in Smartsheet, coordinating cross-functional teams and resources, which ensured on-time delivery within the planned 8-week timeline.

Led the migration of viewLinc devices/servers and the Niagara BAS, orchestrating technical teams and stakeholder communications, resulting in minimal operational disruption and seamless system transition.

Implemented Agile and Waterfall methodologies to structure project workflows, facilitating regular stakeholder alignment meetings and process reviews, which improved delivery efficiency and team collaboration.

Accelerated device migration by 2 weeks through proactive risk management, detailed task tracking, and taking over project communications from the PM, boosting stakeholder confidence and allowing the PM to focus on critical deployments.

Revamped PMO reporting processes by developing dynamic Smartsheet dashboards and establishing weekly communication cadences, reducing reporting turnaround times by 30% and enhancing project transparency.

Conducted architectural design reviews utilizing Bluebeam, facilitating effective collaboration on technical PDF documents.

Career Note: Job Gap Bothell WA, US 04/2024 - 06/2025

Career exploration, professional development & education, visited family in India.

IT Project Coordinator Concentrix/Puget Sound Energy 07/2021 - 03/2024

Providing effective project coordination to the Pfizer GWE projects, creating robust project plans.

Led cross-functional teams to deliver PC Refresh, Operational Excellence, ADMS, and IP SCADA projects, utilizing Agile and Waterfall methodologies to consistently meet deadlines and project goals.

Implemented lean budget forecasting techniques to increase accuracy and save 10+ manhours on monthly basis.

Coordinated the deployment of over 1,000 upgraded PCs across client sites, optimizing logistics and scheduling to ensure smooth infrastructure modernization with minimal downtime.

Developed and launched weekly reporting dashboards and analytics using PowerBI and Excel, increasing stakeholder engagement and improving project transparency.

Managed more than 100 electric substation work orders for a major engineering initiative, collaborating with technical teams to complete modem replacements on schedule and maintain operational continuity.

Built a customized Kanban board in ServiceNow, streamlining task tracking and accelerating project delivery timelines.

Managed incidents, requests and user support workflows in ServiceNow for the PC Refresh project.

Career Note: Job Gap Bothell WA, US 04/2020 - 06/2021

Career exploration, professional development & education, taking care of family members during Covid-19.

IT PMO Project Coordinator, Proliance Consulting/REI 10/2019 – 03/2020

Implemented an Agile framework to manage deliverables for e-commerce projects across the organization, collaborating with cross-functional teams and adapting processes to meet evolving requirements, which resulted in improved project efficiency.

Used agile and scrum methodologies such as daily stand-ups, sprint review and retrospectives, product backlogs.

Created impactful reports using Tableau and PowerBI by gathering stakeholder requirements and resolving technical challenges in collaboration with IT support, enabling leadership to make data-driven decisions and increasing overall project transparency.

Coordinated monthly and quarterly IT portfolio planning, including annual budget and operating plan processes, by organizing meetings, consolidating inputs, and ensuring alignment among departments, which streamlined project governance.

Conducted onboarding sessions for new project managers and managed projects using Daily Standups, Sprint Planning, Reviews, and Retrospectives, fostering team engagement and accelerating the ramp-up of new hires, leading to smoother project execution.

Collaborated with the IT Support team to resolve issues related to Tableau reports and develop new reporting solutions based on stakeholder feedback, which improved report accuracy and responsiveness to business needs.

Career Note: Job Gap Bothell WA, US 07/2019 - 10/2019

Moved from New Orleans to Seattle as spouse got a job transfer, career exploration.

Onboarding Coordinator, BCforward/Entergy 10/2016 – 06/2019

Successfully managed a PMO team of 4 resources across US, Philippines and India, increased work efficiency by 20% by implementing the Onshore/Offshore model of operations.

Effectively managed resource onboarding/offboarding for the client, workspace and inventory management. Reduced onboarding turnaround time by 30% by streamlining processes.

Facilitated meetings with client stakeholders, managed a SharePoint migration project for the client.

Customer Service Manager, ICICI Bank, Mumbai 02/2014 – 01/2016

Successfully managed a team of 21 officers across 2 locations for Foreign Exchange operations.

2nd best team performance across the bank by increasing Forex sales by 20% in 2015, resulting in bank revenues of INR 40 Crores.

Conducted user acceptance testing for new product developments and system migrations.

Process Officer/Manager, TCS Ltd 09/2001 – 01/2014

Managed daily operations for a Cash Management team of 15 Fund Transfer operators for Citibank.

Achieved 30% cost reduction by successful migration of Flexcube system for financial transactions and streamlining of MIS reports.

Completed successful yearly audits by implementing robust process documentation and risk tracking.

EDUCATION & CREDENTIALS

Project Management Professional (PMP) PMI 2017 - Present

Certified Scrum Master (CSM) Scrum Alliance 2020 – Present

Project Management Certificate University of Washington Sept 2023

Data Science Certificate UC Berkeley Executive Education Dec 2020

MBA (Finance) N.L. Dalmia Institute of Management Studies, Mumbai University 2004

Bachelor of Science (Math) Royal College, Mumbai University 1998

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