Experienced Administrative and Customer Support Specialist

Michael Garrigues La Marque, TX *****

****.*********@*****.*** 409-***-**** (Cell) 409-***-**** (Home)

Core Skills

Customer service, Administrative support, Data entry, Inventory handling, Dependable, punctual, and selfdirected, Calm under pressure, steady demeanor, Quick learner with strong attention to detail

Telephone Service Representative

Sears Holdings Corporation - Round Rock, TX - August 2008 to May 2013

Receive inbound customer calls and provide solutions to retain customer loyalty. Manager on Duty from 2010-2013.

Telephone Service Representative

Harte Hanks - Round Rock, TX - June 2003 to August 2008

Customer service for AOL, USPS, FedEx, Sprint Mobile Phone Systems, RSM McGladrey Business Services Inc, Valence Technology.

Small Business Representative

MCI Telecommunications - Austin, TX - February 2003 to June 2003

Resolve issues for customer telephone accounts to maintain loyalty.

General Contractor

A&W Contractors - Austin, TX - September 2002 to January 2003

Temporary contract position installing CGI electrical outlets and bathroom ventilation including apartment to outside ventilation for an apartment community in Austin, Tx.

Fingerprint Technician

Texas Department of Public Safety - Austin, TX - June 2001 to September 2002

Analyze print and automated records, confirm print request from State agencies.

Data Center Logistics Operator

DELL computers, Spherion Recruiting - Austin, TX-Austin, TX - March 2001 to May 2001

Monitor site locations for secure entry of authorized personnel. Remotely enabled access to secure database locations for verified employees.

Client Account Specialist

DELL computers, Spherion Recruiting - Austin, TX - December 2000 to March 2001

Research client accounts product safety issues, receive incoming phone calls, manage backup database (MS Excel).

Administrative Technician III

Texas Air Control Board (formerly TACB, now TCEQ) - Austin, TX - April 1993 to August 2000

Process Air Division incoming and outgoing mail, classify confidential documents, review air pollution permits for air permit engineer process, order supplies for the air permit division.

Direct Care Specialist

Travis State School - Austin, TX - March 1992 to April 1993

Assist on-campus adult clients with daily living activities, document daily progress journals.

Education

30 College Hours in General Studies

Austin Community College – Austin, TX

September 1987 to May 1993

Skills

•Cold Calling

•Outbound Sales

•Telecommunication

•Computer Skills

• Inside Sales

•Telemarketing

•Sales

•Patient monitoring

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