Customer-Focused Service Professional with Sales Experience
Resume:
Croll Evans
Highest degree of courtesy
Dallas, TX 75204
**************@*****.***
Professional Summary
Ensure proactive customer service/sales techniques with the highest degree of courtesy and telephone etiquette interested in obtaining a customer service position within your company, I believe my years of customer service experience will be a great asset to your company. Authorized to work in the US for any employer
Work Experience
Home Health Aide
Acme Home Healthcare-Garland, TX
July 2019 to Present
• Experience working with Alzheimer’s and dementia
• Bathing, cooking and cleaning also performing other task everyday
• Ability to handle multiple tasks
• Excellent communication and interpersonal skills
• Flexibility of shifts and to work overtime hours as per business requirements
• Commitment to performance excellence or doing a great job
• Goal Oriented
• Problem-solving skills
• Stress management abilities
• Ability to maintain high levels of confidentiality Retail Sales Associate
Sherwin-Williams-Dallas, TX
June 2023 to October 2024
• Assist customers in person and over the phone with all needs and presenting appropriate products and services
• Build relationships with wholesale and retail customers
• Process sales transactions with policies and procedures Customer Service Representative
PennyMac Loan Services-Plano, TX
July 2020 to September 2023
• Receive/service inbound
• Process customer payments via phone
• Conduct preliminary or basic research in order to respond to routine inquiries
• Excellent communication and interpersonal skills
• Highest level of customer service
• Pro-actively cross-sell PennyMac products to existing customers
• Resolve a wide range of common customer inquiries for products also regarding payments, escrow, taxes, payoffs and loan documents
Sales Associate
Macy's-Dallas, TX
August 2019 to April 2021
• Cashier
• Regular, dependable attendance and punctuality.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to customers
• Listen to customers questions and inquiries
• Make recommendations to create enhanced shopping experiences
• Being safe also attentive to customers
• Staying alert for safety hazards, damages on clothing or products Customer Service Representative
Humana-Irving, TX
June 2017 to February 2020
• Inbound calls
• Collections, payments via telephone
• Support insurance and prescription drug plans
• Educate customers on plans
• Commitment to performance excellence
• Assist with enrollment to find the most accommodating plan EVS Housekeeping
Aramark-Dallas, TX
November 2017 to April 2019
• Cleaning high-touch surfaces, patient rooms and operating rooms to control infection.
• Safely disposing of trash, biohazardous
• Following infection control procedures and using appropriate chemicals.
• Sweeping, mopping, and floor care
Customer Service Agent - Call Center
Teleperformance-Dallas, TX
May 2015 to October 2017
• Inbound calls
• Health insurance inquiries
• Provide assistance with enrollment
• Provide objective information coverage details
• Annual notice of changes
• Pharmacy/network coverage
• Drug formularies
• Respond to direct mail and commercials
• Print advertisements received
• Customer support
• Educate customers on plans
• Process for community meetings and in-home appointment’s
• Generate follow-up appointments to have a licensed field agent go to their home or a licensed agent call them
Education
High school Diploma (High school or equivalent)
Wilmer Hutchins High-Dallas, TX
August 2002 to May 2006
Skills
Billing issue inquiries Objection handling (sales technique) Guest services Handling customer exchanges Windows Managing customer accounts Product demos Technical support English Materials handling Meal preparation Improving customer support response time - Customer support response time improved (More than 30%) Merchandising Customer issue escalation Time management Client relationship development Phone etiquette Patient interaction POS Communication skills Maintaining patient confidentiality Order inquiry handling Inside sales Microsoft Office Customer support specialist experience Basic life support Individual consumer customer service Achieving sales targets Business Requirements Sales negotiation CRM software Heavy lifting Initial Contact (sales skills) Forklift Hotel experience Bilingual Customer service Supply Chain Telemarketing Hospitality Customer support - Customer support experience (11-15 years) Sales Computer literacy Warehouse experience Order processing Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Computer skills Senior Care Call center experience Computer operation Outbound sales Large enterprise client interaction Electrical experience Customer inquiry handling Deal closing Small business owner customer support experience Heavy equipment operation Management Dementia Care Customer communication Negotiation B2B sales Closing sales Typing Organizational skills Phone customer support Freight Experience Outbound calling Retail sales Accounts payable Client interaction via phone calls Microsoft Excel Providing product information Home health Leadership Writing skills Government agency customer support Call center agent experience Pricing Client services Conducting sales calls Productivity software Home Care
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