Social Services Supervisor and Customer Service Expert
Resume:
YVONNE UNDERWOOD
EDUCATION
Bachelor’s degree
George Washington University
2005
SKILLS
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
Project Management
ACHIEVEMENTS
ACSM / NCHPAD Certified Inclusive Fitness Trainer
National Society of Leadership and Success
Women in cybersecurity member
WORK EXPERIENCE
Case Manager Supervisor
NYC Dept of Social Services, New York 2019 – present
Maintain accurate records of client interactions, track outcomes, and report on the effectiveness of services provided.
Supervise social service staff involved in the provision of
protective and supportive services to the general population and client groups at risk.
Ensure compliance with agency policies and procedures.
Work directly with clients to assess their needs, develop service plans, and connect them with appropriate resources, including SNAP and Medicaid.
Special Officer
NYC Dept of Social Services, New York 2017 – 2019
Provide physical security, safety, loss prevention and maintenance of order within New York City Shelters.
Patrol designated areas of public buildings, other facilities, and surrounding areas to maintain order, preserve the peace, and safeguard life and property against fire, vandalism, theft, etc.
Prepare and transmit all necessary documents relating to arrests; and testify in court on arrests.
Provie aid to the sick, injured, mentally and physically disabled.
Data Entry Clerk
Metropolitan Jewish Health Services, New York 2016 – 2017
Maintained electronic records and logs.
Entered medical claim information into a health information system.
Ran reports, filed paperwork, and operated office equipment.
PROFESSIONAL OVERVIEW
Maintaining high standards of practice and ensuring that social workers are well-prepared to perform the job functions effectively. Able to remain calm under pressure. Can work well as an individual or a team.
CONTACT
***********@*****.***
www.LinkedIn.com/yvonnelunderwood
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