Customer-Focused Team Player with Quick Adaptability
Resume:
TAJI LACY
Chicago, IL *****
815-***-**** **********@*****.***
Instagram: @tajilacy
EDUCATION
Governor’s State University May 2026
Bachelor of Arts in English GPA 3.5/4.00
Bradley-Bourbonnais Community High School May 2014
High school Diploma GPA: 3.50/4.00
PROFILE Outgoing, high-energy professional with strong leadership and customer engagement skills. Experienced
in fast-paced environments, managing high-volume interactions, and creating positive, memorable experiences. Reliable, detail-oriented, and comfortable working late nights, weekends, and high-pressure settings.
EXPERIENCE BSN Sports Bourbonnais, IL
Warehouse assistant manager October 2022- current
Lead fast-paced shifts, managing team workflow and multitasking under pressure
Maintain strong communication across teams to ensure smooth operations
Handle time-sensitive orders and problem-solve quickly to meet customer expectations
Varsity Brands Midwest region
Travelling Cheerleading Judge December 2022- current
Engage with large crowds in high-energy event environments
Maintain professionalism while interacting with athletes, coaches, and event staff
Deliver detailed feedback while managing tight schedules and high expectations
Comfortable traveling, adapting quickly, and working long, demanding days
Catering Waiter Urbana, IL
University of Illinois student supervisor January 2016-October 2022
Set up and broke down event spaces, including tablescapes, buffets, and bar areas
Assisted with beverage service, including alcohol service and monitoring guest satisfaction
Delivered high-quality service at large-scale events, including banquets, corporate functions, and private gatherings
SKILLS
Customer engagement & guest experience
High-energy, fast-paced environments
Upselling & communication
Conflict resolution
Team leadership
Multitasking under pressure
Event coordination
Cash handling (add if applicable)
AVAILABILITY
Open availability for nights, weekends, and holidays
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