Remote Executive Assistant with Ops & Marketing Expertise

VERIDIANA MORAIS

Vancouver, BC 604-***-****

******.*********@*****.*** www.linkedin.com/in/verimorais Business Intelligence & Operations

Stand Out for Creativity and Excellence in Work Ethic Dynamic and results-driven community manager with a strong foundation in marketing, business intelligence, and operations. Adept at fostering relationships, building engagement strategies, and driving advocacy within diverse communities. Seeking a challenging role where I can learn, apply my skills and make a positive impact through strong leadership. Expertise in: Community Engagement Operations Trade Marketing Strategic Planning & Implementation Customer Service Leadership Communication PROFESSIONAL EXPERIENCE

Pavilion Cowork, Vancouver, BC 2023 - 2025

Center & Community Manager

Oversaw the operations of Pavilion Cowork's biggest location in Vancouver, BC.

● Developed and implemented community engagement strategies to increase member retention and satisfaction from the onboarding through their daily experiences.

● Collaborated cross-functionally to streamline operations, ensure high customer satisfaction, and optimize office management processes.

● Organized events and strategic partnerships, enhancing member experience and fostering a sense of community.

● Supported the sales team by leading community-driven campaigns and promotions. Beere Brewing, Vancouver, BC 2022 - 2023

Tasting Room Manager

● Led the day-to-day operations of the tasting room, enhancing customer experience and community interaction.

● Organized and executed events that increased brand awareness and community engagement.

● Maintained strong relationships with customers and vendors, creating a welcoming and supportive community environment.

Volunteer Experience / Vancouver, Vancouver, BC 2019 - 2020 Project Manager

● Led the Latin Canadian Professional Network (LCPN), assisting with marketing events and campaigns to promote Latincouver initiatives, including Networking Business Breakfasts

● Created and managed social media content, significantly increasing awareness and engagement around Latincouver’s community efforts.

Veridiana Maria De Morais ******.*********@*****.*** Page Two BRF S/A, Brazil 2006 - 2018

Multiple Roles in Marketing and Operations over 11 years, demonstrating resiliency and determination in a multinational company.

Trade Marketing Coordinator (2016 - 2018):

● Organized large-scale sales events, driving engagement with over 4,000 participants.

● Led Salesforce training and designed sales strategies that increased team performance.

● Lead in-store product launches and promotional activations for innovative products. Commercial Specialist / GTM (2015 - 2016):

● Implemented a new data-driven customer segmentation model and created dashboards to enhance team alignment and performance.

● Actively participate in a GTM Project to revise the national commercial service model with frequent travels, project and time management.

Planning Analyst (2006 - 2015):

● Mapped processes and established optimized operational procedural standards for logistics, accelerating product deliveries and managing budgets.

● Created a KPI management dashboard, providing daily to monthly presentations on production versus sales.

EDUCATION / PROFESSIONAL DEVELOPMENT

● Manager Essentials, Certificate, Virtus, Vancouver, BC, 2025

● International Business Management, Co-op, ISS Language and Career College of BC, Vancouver, BC, 2021

● Project Management (MBA), Getulio Vargas Foundation (FGV), Paraná, Brazil, 2015

● Bachelor of Business Administration (BBA), Pontifical Catholic University (PUC), Paraná, Brazil, 2011

TECHNICAL SKILLS

- Microsoft Office (Word, Excel, PowerPoint, Project, Outlook) / advanced

- Customer Relationship Management (CRM) systems: SAP, Salesforce, Pipedrive

- Project Management Tools/Agile Methodology: Asana, Trello, Microsoft Project

- Communication and Collaboration Tools: Zoom, Slack

- Contracts Management: DocuSign, Egnyte

- Real Estate Management Software: Yardi Kube

- Logistics Management and GIS: Roadnet, Mapinfo

LINGUISTIC SKILLS

− English (Fluent) Portuguese (Native) Spanish (Basic)

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