Senior Quality & Release Engineering Leader

BASSEM HANNA

Senior Manager, Software Quality & Release Engineering

Belmont, CA 650-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Senior Quality Engineering and Release Manager with 15+ years of experience leading global QA organizations, driving automation strategies, and delivering enterprise and cloud software platforms. Proven leader in CI/CD optimization, large-scale integration testing, and enterprise release management. Recognized for improving release reliability, enabling zero-downtime deployments, and collaborating cross-functionally with engineering, DevOps, and product teams to deliver high-quality software solutions.

CORE SKILLS

Quality Engineering Leadership Release Engineering CI/CD Automation (Jenkins, Harness) Agile & Scrum Cloud & On-Prem Deployments Global Team Management Test Automation Frameworks Performance & Integration Testing HP ALM / JIRA VMware & vCommander Datadog Docker LaunchDarkly Oracle AWS MS-SQL XML C/C++ PROFESSIONAL EXPERIENCE

Verint Systems – Santa Clara, CA

Senior Manager, Product Releases Nov 2020 – March 2026 Led cross-functional teams responsible for test automation, release management, and deployment pipelines supporting enterprise Workforce Management platforms used by global customers.

● Directed end-to-end release management, partnering with R&D, QA, DevOps, and Product teams to prioritize defects, enhancements, and customer issues for major releases, patches, and hotfixes.

● Managed deployment of software releases to enterprise-scale cloud environments during scheduled maintenance windows, delivering updates with zero customer downtime.

● Oversaw CI/CD pipelines and release quality gates, ensuring builds pass automated testing, integration validation, and production readiness checks.

● Utilized Datadog observability and monitoring tools to track performance, detect anomalies, and maintain platform stability during and after releases.

● Supported containerized environments using Docker, coordinating deployments and troubleshooting issues across development and production environments.

● Implemented feature flagging and controlled rollouts using LaunchDarkly, enabling safe feature releases and gradual customer exposure.

● Coordinated Scrum-of-Scrums across 10+ Agile teams, resolving cross-team dependencies and ensuring timely delivery of release milestones.

● Delivered both cloud and on-prem enterprise releases, including packaging and distribution of MSI installers, patches, and hotfix builds.

● Partnered with Support and Customer Success teams to publish release documentation, release notes, and deployment guidance.

Senior Quality Assurance Manager Nov 2011 – Nov 2020 Managed global QA teams across the US, India, and Vietnam supporting cloud-based customer engagement and workforce optimization platforms.

● Built and maintained test automation frameworks to improve test coverage and reduce regression cycle time.

● Improved CI stability and release cadence through process improvements and tooling enhancements including Coverity and Data Duck.

● Managed defect lifecycle using Jira and collaborated closely with engineering teams to resolve escalations and production issues.

● Simulated virtual customer environments in lab infrastructure to reproduce and diagnose complex production issues.

● Managed VMware infrastructure and virtualized testing environments using vCommander. Witness Systems – Sunnyvale, CA

Senior QA Lead / Advisor Jun 2009 – Nov 2011

● Led distributed QA teams supporting enterprise workforce management software releases.

● Integrated solutions with Nortel, Siemens, and Avaya ACD platforms.

● Trained Professional Services and Tier-3 Support teams on new product features, deployments, and troubleshooting.

Computer Retail Sales & Technical Support – Bay Area, CA Technical Sales Specialist 2005 – 2009

● Sold personal computers, networking equipment, and software solutions to retail and small business customers.

● Provided hands-on technical support, including PC setup, troubleshooting, and operating system installation.

● Trained customers on computer usage, productivity software, and networking basics.

● Recommended hardware and software solutions based on customer technical requirements and business needs.

● Maintained strong customer satisfaction through consultative sales and technical expertise. EDUCATION & CERTIFICATIONS

B.S. in Electronic Engineering

Cogswell College — Cupertino, CA

CERTIFICATIONS & TECHNICAL TRAINING

● Certified ScrumMaster (CSM) – Mountain Goat Software

● AWS Skill Builder Training

● Sun OS System Administration Certification

● DevOps & CI/CD Pipeline Practices (Jenkins, Harness)

● Cloud Deployment & Monitoring Tools (Datadog, Docker, LaunchDarkly)

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