Office Administrator and Bookkeeper Expert

JASPREET K. DHILLON

Fort Worth, TX 682-***-**** ****************@*****.*** linkedin.com/in/jdhillon6101/

Energetic Dependable Customer- focused Responsible

Hardworking Efficient Team-oriented Motivated

Experience

Terioat Mechanical, Fort Worth, TX 2014 - Present

Office Manager/Bookkeeper

Maintained records of financial transactions by establishing accounts and posting transactions.

Used Quickbooks extensively on my job.

Establish and maintain customers relationships through effortless customer service.

Send work order to information to Technicians in the Field.

Manage Customer Database.

Maintain job notes.

Setup recurring service appointments.

Assign jobs to technicians.

Manage and monitor inventory.

Track customer installations and equipment.

Collect and log payments.

Generate invoices upon completion of work.

Track employee time.

Walgreens (2011 - 2013)

Shift Manager

Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Responsible for holding store keys to open and close without management as necessary.

Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

Assist at Pharmacy out window as requested.

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present

JASPREET DHILLON 682-***-**** PAGE TWO

Walgreens (2009 - 2011)

Photo Specialist

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assisted in other store functions, as requested (e.g. assisting customers at register, maintaining other departments).

Worked on web pick-up orders (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Walgreens (2007 - 2010)

Cashier

Assisted in other store functions, as requested (e.g. assisting customers at register, maintaining other departments).

Worked on web pick-up orders (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Education/Training

Bachelor of arts – GND COLLEGE (INDIA)

Certifications/ Licenses

General Lines – Property and Casualty License

General lines - Life, Accident, Health and HMO

Microsoft Office

Quickbooks Office

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