Reliable & Efficient Manager & Technician
Resume:
Reliable & Quick Study
Professional
Manager/Supervisor
Michael Robertson
Chino, CA 91710
*.*.*********@*******.***
Summary of Qualifications:
Manager/ Supervisor/Team-Lead/Technician/Administrator Food Industry – Telecommunication – Internet – Warehouse – Natural Gas Reliable and highly organized efficient Individual with a reputation for successfully managing large crews and ensuring corporate objectives are consistently met. Skilled Individual with the ability to work and multitask in a fast-paced environment while maintaining a calming and professional demeanor. High-energy Manager successful in building and motivating dynamic teams while cultivating a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Analytical problem-solver with excellent math and communication skills. Team player and excellent steward of company’s policies and procedures.
Management Staff Training-Supervision Policies & Procedures Project Management Performance Tracking & Evaluation
Food Industry Sanitation Safety & Procedures Serving Preparation Production Cooking Catering- Event Management Stocking
Telecom/Internet Technician Troubleshooting Installations Fiber Optics Electronic/Electrical Components Wiring Testing Inspection
Customer Service Technical Assistance Dispute Resolution Customer-care Technical Support
Warehouse Inventory Control Packaging Shipping & Receiving Lift-truck Stocking
Natural Gas/ Plumbing Technician Installations Testing Inspections Leak Detection Pipe Work Summary of Professional Experience:
Southern California Gas Company
Field Supervisor II 2020-present
Day to day responsibilities include: Pulling and analyzing reports, providing support to CSF workgroup, incident commander for Emergencies, verifying scheduling, technical support, training, utilizing multiple company systems, technical improvements
Pull data from multiple sources to generate reports for various CSF requests
Create / maintain Industry District SharePoint and associated files
Assist AM’s and FOM with reports and presentations to upper management
Safety Committee Leader
Member of Fleet Operations, Budget, Region Staffing and Data Analytics Regional Action Teams. I also assist the region safety team
Created and maintain district master file with all employee, fleet, and capital tool information
Provide support to DOC with Scheduling, PACER updates, PCO’s and CBA interpretation
Assist Other Departments (Revenue Protection, AMM/AMD, Claims) with Investigations
Field Ride with employees and provide training as needed Energy Technician 2017-2020
Day to day responsibilities include: Identifying and prioritizing daily work to meet demands, utilizing company systems through mobile data terminal, special project completion, meeting company productivity metrics, re-stocking vehicle
Install & maintain various sizes of meters and pressure regulators
Install piping / valves / connectors
Member of regional safety committee
Customer experience regional team representative
Leak Investigation and detection
Maintenance and repair of all types of gas appliances and equipment
Sales and installation of replacement parts
Identification and notification of hazardous equipment and/or piping systems
Inspections of gas equipment and distribution systems
CEP Graduate
Advanced Meter Project Field Representative 2015-2017 Day-to-day responsibilities include; utilizing handheld unit to identify/complete daily work orders, driving to job sites, interacting with customers, and performing scheduled work safely
Operated on various types and sizes of meters & pressure regulators using hand and power tools
Part of Commercial/Industrial trained team; also part of Remediation unit
Identified and reported Abnormal Operating Conditions
Meter reading & programming
AT&T is an American multinational conglomerate holding company headquartered in Dallas, Texas. It is the world's largest telecommunications company, the second largest provider of mobile telephone services, and the largest provider of fixed telephone services in the United States through AT&T Communications. It is also the parent company of mass media conglomerate WarnerMedia, making it the world's largest media and Entertainment Company in terms of revenue. Manager 2013—2015
Day-to-day responsibilities include; managing a large team of 12-60 professionals and the day-to-day tactical and long-term strategic activities within the business.
Created databases and spreadsheets to improve management and reporting accuracy
Responsible for Identifying and Implemented corrective actions
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices
Received Customer Service Award for team, 2014
Successful as Administrator of Capital Tools, Fleet, and Training for Director (3 counties). Service Technician/Splicing Technician (1999—2013) Day-to-day responsibilities as Splicing Technician include: Tested machinery, equipment and parts to identify any defects.
Assembled and installed wiring, electrical and electronic components.
Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes.
Used hand tools to replace defective equipment parts. Installed coax cables inside residences.
Explained company offerings to promote products and services to clients.
Examined systems to locate problems such as loose connections and broken insulation.
Installed and pulled horizontal station cables and backbone riser cables.
Inspected installation sites to determine material requirements.
Placed copper and fiber cables for voice and data indoors and outdoors.
Supplied technical and customer service support by phone and in person. ComDirect Inc. is one of Southern California’s leading telecommunications providers, for more than 35 Years; and has established a reputation for providing state-of-the-art communication equipment and services from the leading manufacturers in the Industry. Warehouse Manager 1998—1999
Day-to-day responsibilities include maintaining accurate stock records and schedules while overseeing warehousing and storage practices and housekeeping, while managing a team of 2 professionals.
Selected products for specific routes according to pick sheets
Received incoming shipments and reviewed contents against purchase order for accuracy Knott's Berry Farm is a 160-acre (65 ha) theme park in Buena Park, California, owned by Cedar Fair Entertainment Company. Shift Leader/ CSR/Kitchen Worker 1996—1999
Day-to-day responsibilities include: directing the operation & organization of kitchens and all food-related activities including the presentation and serving of food. Scheduling and directing staff in daily work assignments to maximize productivity. Assigned tasks and oversaw the direction of +/- 20 employees to ensure compliance with food safety procedures and quality control guidelines.
Supervised and coordinated activities of cooks and workers engaged in food preparation.
Carefully maintained sanitation, health, and safety standards in all work areas.
Complied with scheduled kitchen sanitation and ensured all standards and practices were met.
Completed closing duties, including restocking items and closing out the cash drawer. Summary of Certifications:
Elite Manager Training, AT&T
Fiber optic license by the Fiber Optic Association
FCC GROL license.
BA in Business Administration
Key Accomplishments:
Contact this candidate