Privacy compliance manager, utility energy regulatory industry, HIPAA

NGWE LAHSEN

Los Angeles, CA, ***** ***********@*******.*** 720-***-****

PROFESSIONAL SUMMARY

Privacy & Compliance professional with 10+ years of experience in utilities, energy operations, and regulated industries. Skilled in financial and contractual administration, SAP, forecasting, variance analysis, invoice processing, and project coordination across capital and operational programs. Strong background in contract lifecycle management, data validation, internal controls, and regulatory compliance. Adept at partnering with Finance, Procurement, Engineering, Construction, Legal, and Program Management to support accurate reporting and project delivery. CORE SKILLS

Contract Administration • Capital Projects • Financial Transactions • Forecasting • Accruals • Variance Analysis • SAP • ICERTIS (ICI Administrator)• Data Analysis • KPI Tracking • Reporting • Documentation Control • Internal Controls • Audit Readiness • Stakeholder Coordination • Process Improvement

PROFESSIONAL EXPERIENCE

Southern California Edison, Compliance Manager IV, May 2025 – Dec 2025

● Strengthened financial and regulatory compliance through audit ready documentation, internal controls, and data validation supporting settlement and reporting accuracy.

● Assessed CAISO and CCPA data governance requirements impacting operational workflows and customer facing systems.

● Updated privacy notices to ensure accurate handling of customer and energy related data.

● Interpreted HIPAA, CCPA, CPUC, and Civil Codes to define business requirements for enterprise compliance systems.

● Authored a Privacy Catalog of 769 State/Federal requirements, improving traceability across operational units.

● Facilitated cross functional workshops with Legal, Regulatory Affairs, IT, and Ethics & Compliance to embed compliance ownership.

● Collaborated with utilities including PG&E, SDG&E, and SoCalGas, supporting statewide energy market initiatives.

● Built relationships with regulatory bodies and market participants to support SCE’s Advanced Energy Solutions.

● Managed Privacy Impact Assessment (PIA) Program and developed Standard Operating Procedures to meet departmental goals and objectives

● Recruited and provided coaching and performance evaluations for applicable staff. Frontier Airlines, Contracts Administrator, Aug 2022 – Mar 2025

● Supported data migration requirements and ensured data integrity by digitizing and validating 11,000+ contracts in ICERTIS.

● Analyzed system adoption, performance, and usage patterns to propose improvements. Streamlined workflows and improved compliance, reducing contract approval turnaround time by 25%.

● Reviewed and developed new functionalities, enhancements, and automation opportunities.

● Performed periodic audits of data quality, metadata completeness, user access and improved regulatory alignment by 30%.

● Administered and configured Icertis CLM, including templates, clauses, metadata, workflows, routing rules, AI features and obligation tracking to support accurate financial and settlement processes.

● Coordinated with Icertis support & QA for fixes and enhancements. Strong communication skills and ability to conduct user training.

● Drove bug fix testing, coordinated with QA and Icertis support teams to ensure issue closure. State of Colorado, Contract Administrator, Dec 2020 – Jul 2022

● Managed procurement, competitive bidding, and contract execution in compliance with state/federal regulations.

● Lead risk reviews of new and existing vendors through administration of the states third-party risk management platform

● Developed internal control checklists supporting audit readiness and reporting. Denver Health Rocky Mountain Poison & Drug Safety, Senior Paralegal, Oct 2018 – Dec 2020

● Drafted and reviewed BAAs, VRAs, MSAs, and NDAs ensuring regulatory compliance.

● Built a contract management database improving data retrieval and compliance tracking.

● Monitored health regulatory changes and advised business units on compliance requirements. U.S. Merit Systems Protection Board, Senior Paralegal, Aug 2017 – Sep 2018

● Streamlined documentation processes reducing public inquiry volume 50%.

● Supported regulatory case management and documentation control. Xcel Energy, Privacy Case Manager, Mar 2015 – Oct 2017

● Prepared CPUC filings, implementation plans, and annual reports supporting energy market compliance.

● Drafted MSAs and supported audits ensuring accurate interpretation of commercial terms.

● Supported compliance reporting and operational guidelines for energy market operations.

● Ensured staff’s development needs were identified and that training and development opportunities were presented, while mitigating risk to project delivery and operational excellence. Colorado Nonprofit Legal Center, Senior Paralegal, Aug 2014 – Feb 2015

● Drafted contracts and NDAs; conducted regulatory research.

● Created standardized templates reducing review time 40%.

● Managed, coached and provided guidance to promote effective employee relations and encouraged increased morale, innovation and productivity toward the successful accomplishment of the non-profits goals and objectives.

EDUCATION

Bachelor of Arts, Political Science University of Denver – Denver, CO

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