Operations & Administrative Professional with CRM Expertise

Kelly Flesch

+1-916-***-**** ******.*@*****.*** Rancho Cordova, CA 95670 Yes

PROFESSIONAL SUMMARY

Driven professional with expertise in organizational and administrative support, seeking to leverage strong communication skills and client relationship management in a new role. Proven ability to enhance operational efficiency and support team objectives. Eager to contribute to a dynamic team and grow in a challenging environment. SKILLS

Organizational skills Customer relations Administrative support Client Relationship Communication Skills Time Management CRM Software Proficency Sales and Consultative Skills EXPERIENCE

CORRECTIONAL OFFICER, Ione, CA

State of California CDCR, August 2018-August 2025

• Supervise and Monitor all inmate movement.

• Write reports based on need and activities that may require a report.

• Provide inmate with disciplinary reports.

• Assist inmates in understanding the program expectations.

• Transport inmates to scheduled and emergency appointments. OPERATIONS MANAGER/EXECUTIVE ASSISTANT, Sacramento, CA Auction Exchange Inc., June 2014-August 2018

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

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• Served as central point of contact for all outside vendors needing to gain access to the building.

• Wrote reports and correspondence from dictation and handwritten notes.

• Maintained an up-to-date department organizational chart.

• Dispersed incoming mail to correct recipients throughout the office.

• Made copies, sent faxes and handled all incoming and outgoing correspondence.

• Posted open positions on company and social media websites.

• Organized files, developed spreadsheets, faxed reports and scanned documents.

• Received and screened a high volume of internal and external communications, including email and mail.

• Managed daily office operations and maintenance of equipment.

• Identified inefficiencies and made recommendations for process improvements. CHIEF OF OPERATIONS/EXECUTIVE ASSISTANT, Rancho Cordova, CA BAR NONE ENTERPRISES, September 2012-May 2014

• Arranged appropriate travel, visas, agendas, necessary contacts and country information.

• Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

• Served as a professional representative of the CEO to executive clients, investors and board members. Collaborated with other administrative team members, human resources and the finance department on special projects and events.

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• Provided logistical support to visiting executives in coordination with other Executive Assistants.

• Handled and distributed all incoming and outgoing mail. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

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• Investigated issues and problems and drafted responses to urgent requests.

• Initiated and updated yearly dealer agreements and dealer applications.

• Approved travel expenses and reimbursement requests. GENERAL MANAGER/EXECUTIVE ASSISTANT/BOOKKEEPER, Sacramento, CA BAR NONE ENTERPRISES, January 2010-September 2012

• Advised managers on organizational policy matters and recommend needed changes.

• Conducted new employee orientation to foster positive attitude toward organizational objectives.

• Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

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• Provided onsite training.

Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.

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• Prepared correspondence, accounting and financial documents for analysis. BOOKKEEPER/EXECUTIVE ASSISTANT, Sacramento, CA

Bar None Auction, January 2003-January 2010

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

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• Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

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• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

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• Oversee activities directly related to making products or providing services. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

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Vehicle title processing which includes but is not limited to completion of title, bill of sale, report of sale, weight declaration and more documents to submit to the State of California for title transfer.

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• Answer phone calls and direct calls to appropriate parties or take messages. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

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• Attend meetings to record minutes.

• Greet visitors and determine whether they should be given access to specific individuals. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

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Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

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• File and retrieve corporate documents, records, and reports.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Make travel arrangements for all executives and staff.

• Prepare responses to correspondence containing routine inquiries.

• Provide clerical support to other departments.

• Process payroll information.

• Process accounts payable/receivable Reconcile monthly bank statements Balance monthly auction activity.

• Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

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Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.

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Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

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• Direct or coordinate the supportive services department of a business, agency, or organization.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.

• Acquire, distribute and store supplies.

• Plan, administer and control budgets for contracts, equipment and supplies.

• Monitor the facility to ensure that it remains safe, secure, and well-maintained.

• Hire and terminate clerical and administrative personnel.

• Conduct classes to teach procedures to staff.

• Dispose of, or oversee the disposal of, surplus or unclaimed property. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

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• Complete work schedules, manage calendars, and arrange appointments.

• Review files, records, and other documents to obtain information to respond to requests.

• Deliver messages and run errands.

• Inventory and order materials, supplies, and services.

• Troubleshoot problems involving office equipment, such as computer hardware and software.

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Process and prepare documents, such as business or government forms and expense reports.

• Monitor and direct the work of lower-level clerks.

• Train other staff members to perform work activities, such as using computer applications. EDUCATION

GENERAL EDUCATION IN HIGH SCHOOL DIPLOMA, CA

Independent Learning Center, January 1993

CERTIFICATIONS

Certified Personal Trainer, 12/01/15, 12/01/17,

Certificate of Exercise Science awarded. This approves me to provide training to those wishing start

exercising at any level. This also allows me to give guidance to those that are wishing to eat healthier.

• • Non-CDL Class C

• First Aid Certification • CPR Certification

• Driver's License

LANGUAGES

• English

REFERENCES

References available upon request

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