Executive Project & Program Manager (Remote)

******@*****.*** 814-***-**** HTTPS://WWW.LINKEDIN.COM/I

N/DANEEN-BLAKE-MPA/

DB

OBJECTIVE

Motivated COO, Program & Project

Manager/Analyst with over 16 years

remote experience, leading and

supporting global teams. 12 years in

the IT industry specializing in network

projects such as WAN transformation

upgrades. Five years in the research

industry, specializing in geographic

mapping and qualitative research

dedicated to improving the human

condition. Interested in leveraging my

experience and interpersonal skills, to

bring superior customer satisfaction in

project delivery, primarily as a

Project/Program Manager or leading

process improvement and

organizational change as a change

management specialist, business

analyst or similar remote-based role.

SKILLS

Focus on establishing and maintaining

customer relationships and team

building within each project.

Passionate about continuous

improvement in regards to people,

process, product and services. Skilled

in project/program and resource

management, logistics,

communication, scheduling and

working in a global environment.

DANEEN BLAKE, MPA

PROJECT MANAGEMENT I INFORMATION TECHNOLOGY

Currently working part-time and freelance, not listed here.

CHIEF OPERATING OFFICER DIGITAL MARKETING

EXPERIENCE

CHIEF OPERATING OFFICER (COO) • BROADSTREET CONSULTING, LLC • MAR 2022 – MAY 2025

Oversee and manage day-to-day operations, logistics, projects and accounts, process development and QA, contractors, risks and issues, internal resources and client stakeholders nationwide in the digital landscape. Develop and execute hiring strategy and process for contractor interviews and onboarding, with a focus on employee experience, expertise and quality. Advise CEO and employees on people processes. Oversee and manage team engagement through regular meetings, as well as one-to-one calls. Responsible for evaluation and monitoring of weekly time submissions for payroll, monthly content plans, press releases, expenses and PTO for employees and contractors.

Serve as strategic partner to CEO and external clients to deliver and improve quality of service delivery and scalability. Serve as SME and escalation point of contact for both operations and employee related systems and issues. Point of contact for contractors, clients and industry partners.

Environments: Google Workspace, Adwords, Slack, Bing Ads, Meta, WordPress, Drupal, Wix, Shopify, Canva, Content Studio, YouTube, Brevo, Cloudflare, Biteable, AccessiBe, HubSpot, ZenDesk

PROJECT & PROGRAM MANAGEMENT (VARIOUS ROLES) • COMPUCOM SYSTEMS, INC • APRIL 2014 – MAR 2020

Responsible for co-managing a carrier neutral co-location facility deployment to meet critical business needs, often managing several high- priority, high-visibility areas simultaneously. Key achievements include leading the RMA (return) of incorrect or changed equipment over two years of the project to recover over $735,000, managing the migration of global network locations to the cloud services topology working within the customer change process and successfully creating training and support documentation for Network Operations teams while serving as an escalation management point of contact for suppliers, vendors, carriers, datacenter facility, field services and Network Operations teams that support global enterprise programs for one of the largest corporations in the world by market capitalization. Contracted project manager for implementation of new network performance reporting system for one of the largest managed services customers. Managed activities across diverse cross-functional teams, delivered status reports to account management and customer teams including tracking and milestones tied to SLAs, certification testing and working with development engineers to resolve issues and enhancements. Key achievements include change closure process improvement for a large manufacturer of consumer goods. Worked with DB DANEEN BLAKE, MPA

PROJECT/PROGRAM MANAGEMENT I INFORMATION TECHNOLOGY CHIEF OPERATING OFFICER DIGITAL MARKETING

******@*****.*** 814-***-**** HTTPS://WWW.LINKEDIN.COM/I N/DANEEN-BLAKE-MPA/

multiple clients to execute various types of smaller projects during the implementation phase. Ensured projects met organizational and compliance standards while providing documentation and instruction for ongoing communication and support after the project team left. Various roles for multiple clients, including cabling, WLAN installations, asset tracking, hardware deployment/refresh/decom, vendor scheduling, travel and expense management, device maintenance and governance for top companies; retailers, financial institutions, airport authority. Internal project responsibilities include Customer Service Improvement Plans, managing internal deliverables, scope creep and sprints. Environments: Microsoft Office Suite & Teams, Google Suite, Cisco Webex & TAC(web- based tool), S3(Custom software), HPSM, Equinix customer portal, Qlik, Sharepoint, TrackIt, Workday, ServiceNOW, Clearvision/Clarify, qTracker, Fieldglass, theHUB, Cockpit, Microstrategy, Zoom, Skype, BlueJeans, What'sApp, Azure, Safari, IE, Chrome, Firefox, POS software, Integration portal (Internal System)

Methodologies: Waterfall & Agile

CASE MANAGER, CERTIFIED PROFESSIONAL FIELD INTERVIEWER & COUNTER/LISTER • RTI INTERNATIONAL • NOVEMBER 2011 – JUNE 2015 Communicated mission and purpose of study to respondents, encouraged participation. Performed NSDUH screening and administration of field interviewing using CAPI & ACASI software

Programs.

Responsible for data gathering and daily transmission updates to multiple databases. Prepared and delivered weekly electronic Production, Time & Expense reports. Managed weekly, monthly and quarterly field caseloads & quarterly mailings for assigned regions. Met daily, weekly, monthly, quarterly deadlines and exceeded performance benchmarks. Planned and executed logistics coordination for regions to be screened for research study. Located, counted, listed, and mapped geographic segments for data entry and random sampling processes utilized to select respondents for research studies/projects. Presented on group conference calls, traveled to cover other regions, as needed. Demonstrated ability to work independently, remotely and with other remote team members. Fiduciary responsibility (cash handling). (FBI & OMB cleared for this position) Environments: iPAQ, CASI & ACASI Software

DB DANEEN BLAKE, MPA

PROJECT/PROGRAM MANAGEMENT I INFORMATION TECHNOLOGY CHIEF OPERATING OFFICER DIGITAL MARKETING

******@*****.*** 814-***-**** HTTPS://WWW.LINKEDIN.COM/I N/DANEEN-BLAKE-MPA/

EDUCATION

MASTER’S IN PUBLIC ADMINISTRATION, ORGANIZATIONAL LEARNING & LEADERSHIP • MAY 2010 • GANNON UNIVERSITY

Graduated with 3.95 GPA.

BACHELOR OF ARTS IN FOREIGN LANGUAGE/SECONDARY EDUCATION • DECEMBER 2001 • GANNON UNIVERSITY

Inducted into Phi Sigma Iota and Kappa Delta Pi International Honor Societies. Named to Dean’s list.

PROFESSIONAL COURSES:

• INTRO TO ITIL V4 (2025)

• GOOGLE ADS COURSES & TRAINING & CERTIFICATION (2022-2025)

• QLIK DATA LITERACY COURSES & TRAINING (2019-2020)

• ENTERPRISE RISK MANAGEMENT (2018)

• CABLING (2018) (COURSES INCLUDE: LEVERAGING NEW

TECHNOLOGIES TO DRIVE GREATER TCO, PLANNING & INSTALLING HIGH-CAPACITY CABLING SYSTEMS, CABLING PROJECT PLANNING & BEST PRACTICES, THE FUTURE OF MULTIMODE FIBER IN DATA CENTERS, CABLING STANDARDS SERIES PART 2: CATEGORY 8 CABLING SYSTEMS FOR DATA CENTER COMMUNICATIONS)

• AGILE PROJECT PLANNING (2017)

• AGILE PRINCIPLES & METHODOLOGIES (2017)

VOLUNTEER EXPERIENCE OR LEADERSHIP

• Comic Cons (Soda City & Coastal-Celebrity Handler) (Dragon-high profile line mgt)

• Humans First EMEA Communications Team

• Humans First Community Ambassador

• Successfully Awarded Grant Writer

• Youth soccer coach & swim instructor

• Fundraising Committee Chairperson

Contact this candidate