Administrative & Operations Support Specialist

JOHN HILL

Cell: 913-***-**** Email: *************@*****.***

LinkedIn: linkedin.com/in/john-hill-kc

ADMINISTRATIVE & OPERATIONS SUPPORT SPECIALIST

Reliable operations and administrative professional with 20+ years of experience supporting busy, multi-provider veterinary healthcare environments. Proven ability to coordinate daily operations, manage documentation systems, train staff, support leadership, and deliver high-quality client service. Bachelor’s-educated business professional known for reliability, effective communication, and maintaining efficiency in high-volume settings.

CORE COMPETENCIES

Operations Coordination Client Communication & Service Administrative Support Staff Training & Onboarding Practice Workflow Management Process Improvement

Scheduling & Appointment Coordination Practice Management Software Medical Documentation & Data Entry High-Volume Environment Operations PROFESSIONAL EXPERIENCE

Arbor Creek Animal Hospital – Olathe, KS

Operations & Clinical Support Specialist April 2015- July 2023

• Provided operational support for a multi-doctor veterinary practice by coordinating scheduling, documentation workflows, and client communication across a high-volume appointment environment.

• Documented detailed medical records and maintained accurate data within Avimark software.

• Trained and onboarded new team members.

• Managed client communication, appointment scheduling, and service coordination.

• Supported surgical and procedural operations in high-volume settings.

• Supported clinic operations including inventory tracking, documentation standards, and workflow coordination across clinical and administrative teams. Cedar Ridge Animal Hospital – Independence, MO

Administrative & Clinical Support Specialist January 2015-April 2015

• Supported provider workflow and documentation processes.

• Managed scheduling, client intake, and record accuracy.

• Entered and maintained detailed notes in Cornerstone software.

• Assisted in coordinating surgical and procedural appointments. Staffmark Temp. Agency – Lenexa, KS

Warehouse Operator October 2014- January 2015

• Supported inventory and distribution operations in high-volume warehouse setting. Stanley Veterinary Clinic – Overland Park, KS

Senior Operations Support / Kennel Manager July 2006 – April 2014

• Managed boarding operations and supervised kennel staff scheduling.

• Coordinated administrative functions including scheduling and documentation.

• Maintained workflow support for six-doctor practice.

• Served as liaison between clients and providers to ensure clear communication. Caregiver 2003-2006

• Provided full-time care management and coordination for multiple family members.

• Managed scheduling, medical appointments, and daily living logistics. EDUCATION

Bachelor of Science - Business Administration & Management 4.0 GPA Kansas State University

Applied Science of Business 3.84 GPA

Barton County Community College

HONORS

• President’s Honor Roll - Kansas State University

• President’s Attendance Award - Kansas State University

• Academic Excellence Challenge Team - BCCC

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