Customer Service Professional with Strong Communication Skills

Patti LaBoo

*** ********* ******

Linden, NJ ****6

**********@*****.***

Professional Experience

Robert Half

Regus-Customer Associate- Contract December 2025-April 2026

● Exceptional Customer Support & Administrative Task

● Front Desk & Community Engagement

● Client Retention & Sales

● Meeting Room Coordination

● Billing & Operations

Robert Half

Innovative Document-File Clerk – Contract September 2025 – October 2025

● Organized, maintained, and retrieved documents and records efficiently, ensuring accurate labeling and sorting of both paper and electronic files.

● Assisted staff by locating requested files, scanning and digitizing documents, and updating databases in compliance with company policies.

● Maintained confidentiality of sensitive information and supported adherence to organizational retention schedules

Kelly Education September 2024 - September 2025

Paraprofessional

● Student Supervision and Support

● Collaborative Teamwork

● Adaptability, Patience, Empathy and Conflict Resolution

● Comfortable working with diverse student populations United Parcel Service September 1989 – June 2023

Account Executive (December 2020 – June 2023

● Delivered portfolio sales by leveraging value propositions and competitive pricing strategies.

● Negotiated complex pricing structures to achieve favorable outcomes.

● Presented with clarity and professionalism, utilizing strong communication skills.

● Executed effective sales strategies with exceptional planning and organizational abilities.

● Resolved challenges with a focus on problem-solving and efficient time management. Sales Support Supervisor-Remote (August 2008 – December 2020)

● Supported middle market and enterprise field sales at the district level.

● Analyzed district sales results to identify trends and opportunities.

● Monitored district processes and ensured adherence to established procedures.

● Supervised and developed team members to enhance performance and productivity. Sales Support Representative (July 2006 – August 2008)

● Managed a territory of mid-sized accounts within a designated geographic area.

● Increased revenue and profitability by developing new business while maintaining the existing customer base.

● Conducted pre- and post-sales activities to ensure alignment with revenue targets

● Built and cultivated long-term relationships with customers to drive loyalty and retention.

● Completed daily customer visits to identify significant business opportunities and secure growth. Senior Administrative Assistant (December 2005 – July 2006

● Supported the Area Sales Manager with administrative and operational tasks.

● Prepared detailed performance reports to track progress and achievements.

● Identified and resolved customer issues to enhance satisfaction and retention. International Sales Customer Associate (July 2001 – December 2005)

● Built strong customer relationships to maintain and retain business.

● Resolved complex issues to ensure customer satisfaction and continued partnerships.

● Identified and pursued new potential clients to drive business growth.

● Collaborated with internal and external departments for seamless operations.

● Liaison between customers and Account Executives to enhance communication and service delivery.

Automotive Accountant (July 1999 – July 2001)

● Maintained detailed control logs to track all expensed parts.

● Prepared supplemental reports to reconcile with the general ledger.

● Conducted weekly fuel reconciliations to audit usage and ensure accuracy.

● Provided vehicle expense and usage data as requested by District 25. Billing Clerk (January 1994 – July 1999)

● Correct Shipping Record Manifests (SRMs) to ensure data accuracy.

● Processed accurate billing charges to maintain financial integrity. Administrative Clerk (March 1993 – January 1994)

● Collected Cash on Delivery (COD) payments to ensure accurate processing.

● Performed data entry tasks with precision to maintain system integrity. Revenue Audit Clerk (August 1989 – March 1993)

● Audited parcels daily to accurately determine shipping charges.

● Certified to handle and accept Hazardous Material parcels in compliance with regulations Education

DeVry Institute, North Brunswick, NJ June 2000

Associate of Applied Science Degree in Computer Information Systems Skills

Customer Relationship Management, Conflict Resolution, Facilities Coordinator, B2B Service Delivery, Office Suite, Outlook, Teams, Siebel, C-Import, Salesforce, Data Warehouse, UPS Legacy Systems for Business Development, Strong Written and Communication Skills, Effective Organization Skills, Time Management, Interpersonal Skills, Attention to Detail, Independent Work, Remote Work, Ability to work well with children

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