Operations & Administrative Leader with Elite Customer Service

Cameron R. Thumwood

Richmond Hill, GA • 623-***-**** • ****.********@*****.***

Operations & Administrative Professional

Experienced business leader with 10+ years managing operations, improving processes, and delivering exceptional customer service across aviation, automotive, hospitality, medical, and publicsafety environments. Known for strong ethics, confidentiality, and a collaborative leadership style. Skilled in contract negotiation, document management, procurement, and crossfunctional coordination. Adept at building efficient systems, supporting teams, and enhancing customer satisfaction.

Core Strengths

Office & Operations Management

Customer Service & Client Relations

Process Improvement & Policy Development

Sales, Contract Negotiation & Vendor Management

Budgeting, Procurement & Inventory Control

Staff Training, Scheduling & Supervision

Event Coordination & Logistics

Confidentiality & Data Security

ProblemSolving, Analytical Thinking & Team Player

Professional Experience

Envoy Air Inc. – Savannah, GA

Customer Service Agent 2025

Delivered highquality customer service, resolving complex issues with professionalism and empathy.

Maintained accurate records using CRM systems to support customer history and service continuity.

Supported team performance through active collaboration and participation in ongoing training.

CRW Enterprises LLC dba Art’s Star Classics – Richmond Hill, GA

Owner 2007–2024

Directed daily business operations, coordinating sales of classic Mercedes and car parts, improving workflow efficiency and employee productivity.

Developed and implemented office policies, centralized filing systems, and datasecurity measures.

Managed budgets, financial audits, vendor contracts, and procurement activities.

Supervised administrative staff, coordinated schedules, and led training programs.

Organized meetings, conferences, and special events; managed travel logistics for executives.

Built strong relationships with internal and external stakeholders to enhance customer satisfaction.

Star Classics Inc. – Scottsdale, AZ

Office Manager / Business Coordinator 2003–2007

Oversaw office operations, documentation, and administrative processes.

Supported business coordination, customer relations, and vendor communication.

DaimlerChrysler Proving Grounds – Wittman, AZ

Vehicle Development Coordinator & VIP Event Coordinator 1998–2003

Managed administrative operations, compliance, and datasecurity protocols.

Coordinated VIP events and executive travel, ensuring seamless logistics.

Supported vehicle development projects, improving workflow and ontime delivery.

Collaborated with crossfunctional teams to enhance efficiency and stakeholder satisfaction.

Education

California State University, Fullerton – Business Management & Psychology

Mt. San Antonio College – Walnut, CA – Physical Therapy / Medical Terminology

Certifications & Training

DrugFree Workplace Testing

PostTraumatic Stress Training

Adolescent Treatment Training

Chemical Dependency Employee Intervention

Time Management (Wordsmiths Training & Consulting)

California Alcoholism & Drug Counselors Education Program

Professional Affiliations

Better Business Bureau (Past Member)

International Professional Women’s Society

Richmond Hill Chamber of Commerce

Georgia Association of Fire Chiefs

Georgia CEMA, Savannah

Fighter Country Foundation – Luke AFB

Achievements

Created the Pet Alert Kit for 911 and pet owners for pets’ safety and disaster preparedness throughout the U.S. and Canada, conducted seminars and trained 911 departments for pet safety since 1991.

Created/coordinated the “Viper vs. Viper Race” at the 2003 Luke AFB Airshow, setting the alltime attendance record and raising $25,000 for the Airman’s Fund; recorded by Ripley’s Believe It or Not.

Awarded Daimler’s Facility Manager Summer Testing Award for projectmanagement excellence (2000).

References

Available upon request.

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