Customer-Focused Support and Communications Specialist

Keven Vaughn-Hicks

Highland Beach, MD ***** · 443-***-**** · ***********@*****.***

www.linkedin.com/in/keven-hicks-3058383a2

SUMMARY

Dedicated and dependable professional with over 10 years of experience in retail, complimented by recent studies in medical coding and ongoing education in front-end coding. A self taught artist skilled in various mediums, with a strong work ethic and commitment to overcoming challenges presented by Executive Functioning Disorder. Seeking remote opportunities to leverage skills in a supportive environment while maintaining work-life balance event reporting.

Education

*Coursera

Certificates in Medical Coding

1) Medical Billing and Coding Essentials: completed Feb 23 2026, 89%

2)Medical Terminology and the Human Body Fundamentals: completed Oct 31 2025, 93%

3)Professionalism in Allied Health: completed July 12 2025, 93%

*Myers Park High School, Charlotte, NC

~Graduated 2007

*Art Institute of Charlotte, Charlotte NC

~Field of Study: Graphic Design, associates

~Attended: 2007-2008, did not graduate

*Anne Arundel Community College, Arnold, MD

~Field of Study: Fine Arts with a minor in Psychology, associates

~Attended: 2009-2012, did not graduate

*Converse College, Spartanburg, SC

~Field of Study: Art Therapy, associates

~Attended: 2012-2013, did not graduate

Professional Experience

*Michaels Craft Store, Annapolis, MD

~Retail Associate, 2009-2019

~Provided exceptional customer service as a cashier and sales associate.

-assisted customers with inquiries and returns, ensuring a positive shopping experience.

~Maintained store organization by restocking and arranging merchandise.

~Responsible for closing procedures, including securing the premises and cleaning

*CVS Pharmacy/Retail Associate/2019-2020

SELECTED PROFESSIONAL SOCIETIES

• AABB – Fellow, Board Member (Past)

• College of American Pathologists – Fellow

• American Society for Apheresis – Member (Ret.)

• International Society of Blood Transfusion – Member (Ret.)

KEY SKILLS

Clinical Pathology · Hematology · Coagulation · Immunoassay · Transfusion Medicine · Therapeutic Apheresis · Regulatory Compliance · SOP Development · Academic Teaching · Strategic Planning · Quality Assurance · Evidence-Based Medicine · Utilization Review · Laboratory Leadership

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