Detail-Focused Data Entry Specialist

KELLI M.

PONCE

512-***-****

**********@*****.***

Hutto, TX 78634

www.kelliction.com

W O R K E X P E R I E N C E

P R O F I L E

Results-driven Project Manager Professional with 10+ years of experience leading enterprise configuration, financial services, and client success projects in the technology industry. Proven ability to deliver high-impact projects on time and within scope by coordinating cross-functional teams, managing stakeholders, and driving operational efficiency. Recognized for top performance, adaptability, and strong customer focus in fast-paced environments. Thrives in collaborative environments, proactively resolving challenges under pressure to ensure reliable outcomes, and eager to apply strategic oversight and mechanical aptitude to revolutionize data collection equipment manufacturing in a dynamic team setting.

Manage complex client accounts, resolving financial discrepancies to enhance cash flow and minimize risk.

Partner cross-functionally with internal teams and clients to resolve escalations and maintain strong relationships.

Direct monthly account reconciliation strategies, ensuring compliance with internal policies.

Managed delivery of digital learning programs across enterprise accounts, enhanc ing client success and platform adoption. Coordinated program rollout, curriculum implementation, and stakeholder collabo ration to ensure on-time, high-quality delivery. Developed creative solutions to resolve client issues and improve satisfaction.

AbbVie, LLC

General Assembly

2022 - PRESENT

2021 - 2022

Account Manager III

Client Success Manager

E D U C A T I O N

COASTAL BEND COLLEGE

Associates of Business

Management

2001 - 2004

2002

A.C. JONES HIGH SCHOOL

High School Diploma

S K I L L S

Process Improvement

Public Relations

Cross-functional Team

Leadership

Risk Management

Stakeholder Communication

Client Relationship

Management

Critical Thinking

T O O L S &

P L A T F O R M S

Dell Technologies

2019 - 2021

Project Manager

Directed enterprise configuration projects, overseeing scope, resources, and deliv ery from initiation to production.

Collaborated cross-functionally with Procurement, Business Ops and Engineering to ensure alignment, quality, and timely delivery of configuration initiatives.

Delivered 50+ enterprise configuration projects annually, achieving 100 % on-time completion.

Managed high-performing accounts generating $675K revenue at a 98.2

% margin.

Achieved 100 % PM score for high-priority accounts in FY2020. Microsoft Office Suite

Google Suite

Salesforce

SAP

SideTrade

Jira

Trello

Confluence

Slack

Zoom

Teams

Contact this candidate