Quality Control Specialist and Multi-Role Professional

Erika Armstrong

Professional Summary

Quality Control Specialist

eScribers - Burtonsville, MD

March 2019 to August 2025

* Reviewed and proofed work from transcribers for several clients, including interviews

* Invoiced clients monthly to ensure accurate and timely billing

* Interacted with clients to update needs and add new users as requested

* Monitored work queue to make sure work was completed in a timely manner Election Aide

Montgomery County Board of Elections - Rockville, MD April 2018 to December 2018

* Processed Absentee Voter applications using MD Voters

* Issued ballots, registered voters

* Filed, answered phones

* Helped facilitate a successful election cycle

Courtesy Clerk

Safeway - Gaithersburg, MD

March 2018 - May 2018

Cashier

Substitute

Woodfield Daycare - Gaithersburg, MD

September 2015 to March 2018

* Helped to care for up to eight children ranging in ages from newborn to 8 years old

* Performed multiple tasks including but not limited to changing diapers, feeding children, reading and playing with children

* Kept center clean and safe

911 Operator/Dispatcher

Montgomery County Police Department, ECC - Gaithersburg, MD June 2004 to October 2004

* Answered multiple phone lines coming into the 911 communication center

* Routed calls to fire department or EMS

* Personally handled calls pertaining to the police department

* Through CADD system classified calls quickly, entering pertinent information about the incident and relayed call to the proper district and available officer/officers for a response Instructor/Docent

Poolesville Historic Medley District - Poolesville, MD October 1997 to February 2001

* Reenacted for students what a typical school day was like in the mid 1800s

* Taught lessons in history, math, reading and geography

* Handled bookings and sent out information packets weekly

* Inventoried and stocked gift shop and handled sales

* Occasionally gave tours when museum was open to the public Clerk

FDA

Education

Completed one year of college

Montgomery College

1980 to 1981

High School Diploma

Northwood High School

1974 to 1978

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