Customer-Focused Client Service Professional

DORCAS BARACKA

CLIENT SERVICE AGENT

CONTACT

773-***-****

Dorcas

*************@*****.***

https://www.linkedin.com/in/dorc

as-baracka-7a4a661a3/

PROFILE

I am a dedicated and customer-focused Client Service Agent with strong interpersonal and problem-solving skills. I am experienced in managing client inquiries, resolving issues, efficiently Skilled at building lasting client relationships through empathy, professionalism, and a commitment to customer satisfaction. Adaptable and detail-oriented, with a track record of meeting service standards and contributing to team success in fast-paced environments.

SKILLS

● Teamwork

● Time Management

● Effective Communication

● Critical Thinking

● Content moderation

● Trust & Safety

● Problem Solver

● Empathetic/Comforter

● Customer Experience

● Organizer

● Excellent Listener and Learner

EXPERIENCE

General Labor For INSTAWORK. (Staffing Platform)

May, 2022 - current

● I connect with businesses for various roles,

including hospitality;(event serving, hosting, buffet attendant), warehouse; ( inventory specializing &

verification, packing, scanning etc.) and retail;

(cashiering, inventory verification and stocking

scanning etc).

Associate Banker For JPM Chase

Mar, 2022 - Oct, 2024

● Greeting clients and assisting with inquiries,

EDUCATION transactions, and account-related needs.

● Providing exceptional service to enhance customer satisfaction and loyalty.

● Processing deposits, withdrawals, loan payments, and other banking transactions accurately.

● Balancing the cash drawer daily and reporting any discrepancies.

● Assisting clients in updating personal information and setting up online banking.

● Maintain the confidentiality and security of client information.

A host & A server for Odyssey cruises

Apr, 2020 - Feb, 2022

● Warmly greet guests and provide attentive service throughout the cruise.

● Offer detailed information about menu items,

beverages, and onboard entertainment.

● Ensure guest needs are met promptly, enhancing their overall experience.

● Work cohesively with kitchen and other service staff to ensure smooth operations.

Association House of Chicago

● Universal Banker Certificate

● American Bankers Association

● Financial Career Training.

Languages

● English: Fluent

● French: Leaning

● Kiswahili: Fluent

Contact this candidate