IT Support & Network Technician in Colorado Springs (9+ yrs)
Resume:
Connor Chandler
EXPERIENCE
Network Clerk
EWTGLA
Conducted data entry for the NMCI Enterprise Tool (NET) and Modify/Add/Change (MAC) programs, which enabled the efficient creation, deletion, and modification of user and computer accounts within hours of receiving information. Assisted users with login and account issues by utilizing Azure and Active Directory Users and Computers (ADUC), helping to resolve problems quickly and improve user satisfaction.
Conducted semi-annual physical and software inventories of over 700 items, ensuring accurate records and effective asset management.
Acted as the primary alt-token and SIPR token coordinator, managing over 50 active accounts simultaneously, which ensured compliance and security for sensitive information.
Held the role of Trusted Agent (TA), collaborating with other TAs and the Information System Security Manager (ISSM) to acquire, track, issue, and maintain both alt-tokens and SIPR tokens, supporting overall operational integrity. Complied with procedures established by the Local Registration Authority (LRA) and other relevant authorities regarding token issuance, tracking, and maintenance, which reinforced organizational protocols and security measures. Run 4 VTC/SVTC carts and systems, assist calling out or calling in. Maintained any issues with system to include hardware andnetworking.
Work with all of the commands AV/Aduio issues, systems include Creston and Haivision. 09/2022 – present LITTLE CREEK, VA
IT Analyst II
PPRBD
Collaborated with over 75 employees daily, resolving various technical issues which enhanced overall productivity and user satisfaction. Troubleshot hardware for devices such as phones, tablets, thin clients, and switches, ensuring minimal downtime and smooth operations.
Assisted in the design and implementation of a Local Area Network (LAN), which included setting up a server room, running CAT6 cabling, and performing punch downs, thereby improving network infrastructure.
Installed and configured five Juniper switches, two Dell EMC blade servers, and a Barracuda firewall, which strengthened network security and performance. Coordinated with ARIN to acquire an Autonomous System Number (ASN) and secured a spot on the IPv4 waiting list, paving the way for future network scalability. Implemented BGP within the network while collaborating with two Internet Service Providers (ISPs), which optimized routing efficiency and connectivity. Utilized Active Directory Users and Computers (ADUC) daily to assist users, becoming the Azure administrator, which streamlined user training by distributing test emails effectively.
Worked on modifying the IP scheme and integrating VLANs into the network, along with updating DNS and DHCP settings, which enhanced network organization and management.
09/2021 – 07/2022 COLORADO SPRINGS, CO
4432 Bonney Road,
Virginia Beach 23452,
VA
connorchandler918
@gmail.com
PERSONAL
INFORMATION
Windows Server 2003-
2019
Active Directory, Azure,
Office 365
Troubleshooting,
printers(Xerox, HP, etc) and
hardware
Basic Networking; routers,
switches, DNS, DHCP,
ports and BGP.
Cyber Security basics,
McAfee, Webroot, TMG
firewall, and Barracuda
Firewall.
VPN knowledge and
troubleshooting, Cisco
AnyConnect, Direct Access,
and NetMotion.
Cisco Router/Switches
CMD Line basics
Linux/Unix Basics
Lean Six Sigma
KEY
PROFICIENCIES
Troubleshooting
Problem Solving
Fast Learner
Rounded Technician
CORE
COMPETENCIES
EXPERIENCE
Rebuilt Domain Controllers, ensuring reliable authentication and access across the network, which bolstered system integrity and user access control. Help Desk Technician
Peak Vista Community Center
Assisted and resolved over 500 trouble tickets for four Community Health Centers, which significantly improved user satisfaction and operational efficiency. Managed the implementation of new machines using VMware, ensuring proper configuration and troubleshooting, which streamlined equipment usability for staff. Utilized Office 365/ADUC extensively to create, delete, and update user accounts, helping maintain accurate user management and access within the organization. Achieved consistent resolution of over 500 technical support tickets each month, allowing staff to concentrate on their core responsibilities without tech-related distractions.
03/2021 – 09/2021 COLORADO SPRINGS, CO
IT
US Navy, LSD-41
Completed 4 years of Navy Cyber Network Defense, which provided a strong foundation in cybersecurity protocols and practices.
Served as one of three cyber technicians onboard LSD-41 for 2.5 years, later recognized as the lead technician for 1.5 years, helping to enhance the ship's cyber defense capabilities.
Managed the McAfee ePolicy Orchestrator, overseeing 250 unclassified and secret assets, which ensured optimal protection of critical information. Executed over 2,500 network device patches, which kept systems updated and secure; composed 3 Security Technical Implementation Guides and authored 2 cyber readiness instructions, sharing knowledge for wider team use. Proficiently identified and assessed security requirements and deficiencies, suggesting risk mitigation strategies in accordance with Navy policies, ultimately enhancing application, system, and network security.
Maintained the ship's network for 4 years while serving as the lead Information System Security Manager (ISSO), ensuring continuous operational effectiveness and security. Oversaw two enclaves, 300 workstations, 12 virtual servers, 2 Cisco routers, and 4 Alcatel switches, which streamlined network management and support. Accurately wrote Access Control List (ACL) entries for two routers and assisted in the installation of a completely new network, which improved connectivity and security for the ship.
Provided essential guidance for incident response and recovery efforts, ensuring the network could quickly return to full operational capacity following any disruptions. Skillfully installed a new network for the ship, creating new hypervisors, virtual servers, and 250 workstations, which significantly upgraded the ship's technological infrastructure.
01/2017 – 01/2021
EDUCATION
Data Science
Lancaster Bible College
Currently attending online full time.
01/2022 – present ONLINE
Accountability
Diligent Worker
Lean Mentality
CORE
COMPETENCIES
EDUCATION
Lean Six Sigma Black Belt
Norfolk Naval Shipyard
Attended 6 month Black Belt course for Lean Six Sigma and completed with certificate/ completed project.
03/2025 – 08/2025 SUFFOLK, VA
Lean Six Sigma Green Belt
Norfolk Naval Shipyard
Attented week long course on Lean Six Sigma Green belt and have completed 2 years of training, events and projects.
10/2023 – 10/2023 SUFFOLK, VA
CERTIFICATES
Linux 101/102
Comptia
07/2021
Lean Six Sigma Black Belt
NAVSEA
08/2025
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