Healthcare Administration - Front Office & Customer Support Expert

SARAH DUNCAN

Barnesville, Ga – **************@*****.*** – 678-***-****

OBJECTIVE

Detail-oriented healthcare professional with a Bachelor’s in Healthcare Administration and extensive experience in front office operations and patient data management. Motivated and empathetic customer service professional seeking a remote position where I can utilize my strong communication skills, attention to detail, and ability to resolve billing and account issues efficiently. Passionate about providing exceptional service and building trust with every customer interaction.

EXPERIENCE

Front Office Specialist – Wellstar Health Systems September 2022 – Present

Serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience.

Manage high-volume phone lines, schedule appointments, and provide accurate information to meet diverse needs.

Maintain confidential records and adhere to privacy regulations while supporting a smooth office workflow.

Resolve inquiries efficiently, demonstrating patience, empathy, and strong interpersonal skills.

Customer Service Representative (Remote) – Alorica at Home April 2015 – September 2022

Provided high-quality support for Dominion Energy and Home Depot customers, addressing concerns and resolving issues promptly.

Documented interactions accurately while following policies to ensure consistent, positive customer experiences.

Adapted to multiple systems and processes in a remote environment, demonstrating flexibility and technical proficiency.

Built strong relationships with customers through clear communication and empathy.

EDUCATION

Bachelor of Healthcare Administration – University of Phoenix, 2021

Skills

Patient registration and scheduling

Insurance verification and processing

Strong verbal and written communication skills

Remote work proficiency and time management

Customer-focused with a professional, empathetic demeanor

HIPAA compliance and confidentiality

Microsoft Office, scheduling software, and electronic health record systems

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