Senior Systems Engineer with IT & Networking Expertise

************@*****.*** Burien, *****, United States

206-***-**** Www.linkedin.com/in/alkelly

SUMMARY

Results-oriented Senior Systems Engineer with over 8 years of experience in O365, Exchange, and Windows environments. Proven ability to manage complex migrations, deploy client management solutions, and provide advanced technical support. Expertise includes PowerShell scripting, Azure AD, Intune, and comprehensive system documentation. Adept at optimizing IT infrastructure and ensuring seamless system integration to drive efficiency and support organizational goals.

WORK EXPERIENCE

Systems Engineer

ITWerx • Seattle

08/2022 – Present

Managed operating systems for Windows and Mac environments. Conducted M365 Client Assessments to evaluate current and future needs. Reviewed client licensing and performed cost assessments to optimize expenditures. Generated environment reports to detail system configurations and performance. Gathered user configurations and requirements to inform system design. Performed inventory assessments to maintain an accurate record of assets. Provided internal product support and managed escalations for complex issues. Planned and executed O365 migrations, ensuring seamless transitions. Deployed client management solutions using Microsoft Endpoint Manager (Intune). Facilitated application migrations and coordinated with vendors. Delivered on-site support as required to resolve critical issues. Prepared comprehensive documentation for system configurations and procedures. Conducted user and technical training sessions to enhance system proficiency. Executed OOBE setup and account profiling on MMD Equipment using Intune for headless implementation. Performed workstation pre-configuration to ensure readiness for deployment. Troubleshot advanced technical issues remotely, providing timely resolutions. Handled and processed support tickets, maintaining service level agreements. Integration Engineer (contract position)

Nesco Resource • Seattle

08/2022 – 06/2023

Conducted site assessments, documenting server configurations and requirements. Alexander Kelly

Senior Systems Engineer

Evaluated and documented application requirements for cloud migration strategies. Executed the conversion of on-premise networks to headless architectures. Performed workstation assessments to identify necessary upgrades and configurations. Gathered comprehensive data on application installations, user configurations, and requirements. Undertook inventory assessments to maintain accurate asset tracking. Collaborated with vendors and managed internal escalations to resolve integration issues. Prepared detailed documentation for integration processes. Facilitated application migrations and coordinated with external vendors. Undertook on-site preparation for system integration activities. Provided technology project management to oversee integration initiatives. Managed team members, assigning tasks and monitoring progress. Maintained and updated project progression reports for stakeholders. Liaised with team members and other departments to ensure a smooth transition during integration. Prepared essential documentation for end-users and technical teams. Delivered user training to facilitate adoption of new systems. Executed OOBE setup and account profiling on MMD Equipment (Intune) for headless implementation. Configured workstation setups, including dual monitors and docking stations. Provided on-site and remote troubleshooting for technical issues during integration. Systems Engineer

TEKsystems (Wal Mart Health, contract position) • Seattle 12/2021 – 07/2022

Documented detailed installation and configuration steps for proprietary medical systems software for software packaging.

Collaborated with vendors to integrate proprietary software with a DICOM storage provider for medical imaging.

Developed individual documentation pages within the Confluence data storage system for software, including navigation links for installation files. Constructed a centralized hub to consolidate all relevant information for the PACS team, incorporating important links, additional documentation, tools, and utilities. Provided specialized support for Welch Allyn Diagnostic Cardiology Suite (ECG & Spiro), Del Medical (Del Medical X-Ray), and Topcon ImageNet (Maestro II).

Facilitated new clinic configurations and setups through out-of-state travel and on-site support. Trained new hires on software installation procedures. Created end-user documentation for the utilization of software and equipment for ImageNet and Maestro II. O365 Engineer/Systems Engineer

Apex Systems (San Juan Regional Medical Center [Cerner], Contract Position) • Seattle 05/2021 – 12/2021

Served as Technical Lead for the O365 Exchange Migration Project. Analyzed current network and email server implementations. Configured Exchange backend to align with distribution lists from the previous mail server. Migrated public folders from Exchange 2010 to O365 Online. Performed on-site network support and provided technical consulting. Diagnosed Azure AD Sync for errors and issues.

Consulted on Windows 10 deployment and assisted with image rebuilding and deployment. Rebuilt Configuration Manager to support PXE Boot for streamlined Windows 10 deployments. Managed O365 support and related issues, liaising with Microsoft for advanced troubleshooting. Configured and deployed Microsoft Windows Defender with joint management through Intune. Assisted with Mobile Device Management (MDM) and secure laptop deployment strategies. Configured and deployed Single Sign-On (SSO) for various vendor applications. Supported the Domain refresh project, troubleshooting issues related to accounts in Azure. Decommissioned Exchange 2010, upgraded to Exchange 2013, and pre-configured the transition to Exchange 2016 for the domain refresh.

Assisted with deploying print services and transitioned all capable printers to O365 SMTP Authentication. Deployed O365 Online Archiving and Archive Policies across the organization. Reviewed current active accounts and disabled users no longer with the organization who were not properly disabled.

Rebuilt the onboarding process for new users to incorporate O365 mailbox creation. O365 Engineer/Systems Administrator

McKinstry • Seattle

06/2018 – 02/2021

Served as Subject Matter Expert (SME) for O365 Exchange, managing a Hybrid Exchange Environment. Generated reports detailing specific information as requested by management. Monitored system uptime and alerts from Microsoft, notifying the team of potential issues. Managed O365 and Azure licensing, creating dynamic security groups for automatic license assignment. Built additional dynamic security groups to control license assignments for supplementary applications and features.

Performed daily monitoring, management, and reporting tasks for licensing. Monitored and managed the Azure AD Sync Server, performing necessary maintenance and software updates.

Designed, configured, migrated, and implemented a new RoomView Server (Server 2016) to comply with ITIL standards.

Managed Crestron Panels and user accounts for innovation tenants. Spearheaded a Conference Room Migration Project, creating, documenting, and testing a solution to migrate room mailboxes to 'Cloud Only' accounts.

Configured all room mailbox accounts for Skype Meetings utilizing CAP Licensing Structure. Orchestrated a company-wide PST Migration Project, migrating approximately 400 users' PST archive files to O365 Exchange Online.

Reviewed and established a new onboarding process for employees, automating licensing. Managed user accounts, temporary account creations, and conference rooms. Collaborated with the Helpdesk to document new onboarding and offboarding procedures. Contributed to the Workday Implementation Project by developing scripts to automate remote mailbox creation for new users.

Assisted the implementation team in resolving issues with AD Photos not syncing to the cloud and developed a script to convert photos to Hex for Azure synchronization. Developed PowerShell scripts for AD, Exchange, and O365 to generate reports based on specific criteria. Managed and edited O365 objects, as well as on-premises Exchange and AD objects. Utilized ServiceNow for break/fix tickets, change requests, and problem management. O365 Engineer/Systems Administrator

Cloutera (Downtown Emergency Services Centre) • Seattle Systems Engineer

Robert Half Technology (A Place For Mom Contract) • Seattle 10/2016 – 03/2017

Senior Systems Engineer

Westcoast IT Services LTD • Vancouver

04/2015 – 10/2016

IT Service Delivery Manager

Xilitec IT Solutions • Vancouver

10/2014 – 05/2015

EDUCATION

Diploma - Network Design and Management

Keyin College • Grand Falls-Windsor, NL, Canada

09/2005 – 03/2007

Completed a work placement at DNK Computers.

Certification - Ring Central Certification

Ring Central University • Vancouver, BC, Canada

2015 – 2015

SKILLS

Windows server products Microsoft Office products LabTech Software Active Directory DHCP DNS O365 Exchange wireless networks encryption Radius hardware troubleshooting software troubleshooting Backup recovery data retention Veeam Symantec Datto Batch Scripting Powershell Scripting Exchange scripting AD scripting GPO scripting Server Management scripting Cisco VolP Avaya VolP Shore-tel VolP Documentation HTML coding web design applications Java Microsoft Visual Basic web servers ftp servers Windows Mac M365 Client Assessment Licensing assessments Environment Reports Inventory assessment Internal product support O365 Migration Client Management deployment Application migration On-Site Support User & Tech Training OOBE Setup Intune Workstation Pre-Configuration Remote Troubleshooting Ticket Handling server configurations cloud migration network conversion Workstation assessment application installations Technology project management team management task assignment project progression tracking Software Packaging DICOM configuration medical systems software DICOM storage confluence data storage PACS team support Welch Allyn Diagnostic Cardiology Suite Del Medical X-Ray Topcon ImageNet Maestro II clinic configuration new hire training O365 Exchange Migration Email server implementation public folder migration O365 Online network support technical consulting Azure AD Sync Windows 10 Deployment Image rebuilding Config Manager PXE Boot Win 10 Deployments Microsoft Windows Defender MDM Secure Laptop Deployment SSO vendor applications Domain refresh Azure exchange 2010 exchange 2013 exchange 2016 Print services O365 SMTP Auth O365 Online Archiving Archive Policies Active Directory Management user account management onboarding process mailbox creation Hybrid Exchange Environment reporting uptime monitoring alert monitoring O365 Licensing Management Dynamic Security Groups AD Sync Server management Server maintenance Server updates Crestron RoomView Management Server 2016 ITIL Standards Crestron Panels Room Mailbox migration Cloud Only accounts Skype Meetings CAP Licensing PST Migration PST Archive Files Exchange Online user accounts Temp account Creations conference rooms Helpdesk support Onboarding procedures Offboarding procedures Workday Implementation remote mailbox creation automated Onboarding ADPhotos Sync Hex conversion Azure AD AD scripting Exchange scripting O365 scripting report generation O365 Objects management On-Prem Exchange management AD Objects management Service Now Break/Fix Tickets Change Requests Problem Management problem solving product knowledge technical support guidance handling challenging users handling irate users calmness establishing rapport positive relationships Cloud Technologies (Azure, AWS) System Integration Cybersecurity Compliance System Lifecycle Management ITSM Tools and ITIL Processes Excellent Communication Abilities ERP/EAM Administration (Regulated Environments) API/ETL Integration Dynamic Work Execution Platform (DWEP) knowledge

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