Relentless General Worker with Team Leadership Skills

Mankgoa

Ramatsemela

Ngobeni

Taita Falcon Street

Danville, Pretoria West

0183

Mobile:076-***-****

Mobile:073-***-****

Email:**************@*****.***

Professional Experience

Game Centurion March2019 - to date

·Team Management

·Customer Service

·Sales Performance

·Inventory Management

·Store Operations

·Coaching and Disciplining team

·Training new team members

Game Kolonnade Marketside: Supervisor March 2017-Feb 2019

·Ensuring high levels of customers satisfaction through excellent service

·Managing house-keeping and hygiene Implementing loss control measures

·Meeting sales goals by training, mentoring and providing feedback to sales staff

·Dealing with all issues that arise from staff or customers(complaints, grievances etc.)

·Maintaining outstanding store condition and visual merchandising standards

·Recruiting and selecting candidates.

·Control waste and shrinkage.

·Complete store administration by ensuring compliance with policies and procedures

·Monitoring and resolving work place safety issues to reduce worker’s compensation claims

·Plan, assign and direct work to all team members

·Perform regular stock audits to ensure that the stock is undamaged and the is no shortage

·Ensure all team members receives a relevant training that is required by the company

·Build good relationship with customers and recruit potential customers

Shoprite Thorntree: Food Sales Manager

April 2013-August 2016

·Ensuring high levels of customers satisfaction through excellent service

·Managing house-keeping and hygiene Implementing loss control measures

·Meeting sales goals by training, mentoring and providing feedback to sales staff

·Dealing with all issues that arise from staff or customers(complaints, grievances etc)

·Managing POS operations.

·Maintaining outstanding store condition and visual merchandising standards

·Recruiting and selecting candidates.

·Control waste and shrinkage.

·Complete store administration by ensuring compliance with policies and procedures

·Monitoring and resolving work place safety issues to reduce worker’s compensation claims

·Plan, assign and direct work to all team members

·Perform regular stock audits to ensure that the stock is undamaged and the is no shortage

·Reason for leaving I was not able to relocate within a short period of time

Key Achievements

Implemented the new method of waste control

Motivated the team to be goal orientated

Early Career Background

Trade Centre Polokwane Admin manager assistant: 2009 February-2011 March

·Attending and solving customer service

·Monitoring the performance of the team

·Presentation of admin reports

·Monitor the sales

·Non-compliance investigations on shrinkage

·Report writing.

Academic Background

·National Diploma: Operations Management

Tshwane University of

Technology

2008

Certificates

·Wholesale and Retail Operations Management NQF LEVEL 2

·Wholesale and Retail Supervision NQF LEVEL 4

Computer Programmes

·Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and Microsoft Access.

·OBS & SAP working system.

Personal Details

Date of Birth 14 June 1986

Nationality South African

Dependants Two

Driver’s License. Code 8

References

Available on request!

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