Customer Service & Data Entry Specialist Assistant
Resume:
MARI LEININGER
********@*****.***
OBJECTIVE
To obtain a position in Customer Service where my skills, experience, and impeccable communication abilities will best support the overall success of the company.
SKILLS:
Computer savvy; Web, Microsoft Office (Outlook, Word, Excel, and Teams), Prophet 21 ERP.
Typing 45 wpm.
Ability to scan, print, copy, and maintain consistent email communications throughout the day with clients, coworkers, and supervisors.
Strong written and oral communication abilities.
Ability to mirror, empathize, and establish strong rapport.
Complete assigned tasks with little or no supervision.
Problem Resolution/De-escalation skills.
Efficient time management.
Medical Assisting Front and Back Office procedure skills.
PROFESSIONAL EXPERIENCE
February 2024 – To present
Stater Bros Markets
Ramona, CA 92065
General Merchandise Clerk
I joined the night crew team receiving daily shipments of inventory, breaking down the pallets and distributing the products to the appropriate departments, stocking them
on the shelves, then creating an order for the next day.
November 2023 -January 2024
Mail Management Group
El Cajon, CA 92020
Data Entry Manager/ Data Processor
This was a temporary position where I worked for a marketing company inputting and processing data received by Health Care Provider surveys, as well as assisting with print production and packaging.
February 2023 - November 2023
Ryder Systems Inc.
San Diego, CA 92112
Parts Responsible Person/
Field Services Customer Service Coordinator
I filled the role as the main point of contact in the Parts Department, as well as the Customer Service Coordinator in the Service and Repair Department.
My various duties included acquiring quotes from vendors, making purchase orders on behalf of the techs, receiving and processing invoices for parts and shop supplies, maintaining the inventory, and stock room, performing weekly counts and inventory reports, making shop supply orders, attending company meetings and training via Teams, sourcing, ordering, and receiving parts, assisting customers with making appointments and checking in, as well as providing status information for their expected date of completion.
June 2022 - January 2023
West Coast Pet Memorial
San Diego, CA
Client Services Representative
I provided aftercare services for pets needing cremation or burial, and memorial products. I interfaced between the company and vet clinics countywide.
I assisted in the recording and receiving of deceased pets.
I engaged with grieving clients and provided support in their moment of emotional need which is what I enjoyed the most about this position.
February 2019 – Nov 2021
Mallory Safety & Supply
San Diego, CA
Customer Service/Sales Support
I managed the front desk, answered phones, made quotes, created and input orders, maintained stock,and designed displays.
I also tracked purchase orders, and engaged with suppliers in backorders and expected dates for fulfillment.
I was quickly promoted to handle TESLA’S vending account, by maintaining par levels of PPE in their onsite vending machines
pulling data from Prophet 21 and creating stock reports and presented the reports to my sales team.
August 2018 - October 2018
The Soco Group/Aerotek
Eli Cajon, CA
Receptionist/ Accounts Receivable
I managed the front desk and answered multiple phone lines, faxed, and greeted customers, processed retail and POS data into reporting software.
Processed sales orders and invoices.
I recorded new daily sales batches, received payments, closed the daily sales batch, and provided sales reports and feedback to our corporate office.
EDUCATION
June 1995 -
Hoover High School
San Diego, CA.
General Education Diploma
January 2009 – May 2009
Comprehensive Training Systems
Medical Assistant Back/Front Office- Certificate Program
San Diego, CA
Medical Assistant Certificate
September 2006 – November 2008
Penn Foster College- some course completion.
Legal Studies/ Online Paralegal-
Cleveland, OH.
Certificate Program
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