Event Planning & Booking Specialist

MARIS ROCHA

www.linkedin.com/in/maris-rocha

************@*******.*** www.marisrocha.com

** ****** ***** **, ***** York 647-***-****

EDUCATION

Centennial College – Canada

Diploma - Special Event Planning

York University - Canada

Certificate – Digital Marketing

Anhembi Morumbi - São Paulo / Brazil

Post-graduate Degree in Marketing

WORK EXPERIENCE

Compass Group CIBC Square May 2023 - Present

Event Assistant & Booking Specialist Toronto ON

• Liaise daily with internal business partners to identify meeting and event requirements, ensuring alignment with space availability, capacity planning, room layout design, and corporate service standards.

• Coordinate, schedule, and manage high-volume meeting and event bookings using the EMS online booking system, averaging 10+ reservations per day, ensuring efficient event logistics and space optimization.

• Oversee full event lifecycle management, including room setup coordination, event flow planning, audiovisual (AV) requirements, and food & beverage execution.

• Collaborate with preferred caterers to place, confirm, and finalize catering orders, ensuring dietary compliance, allergy verification, food labeling accuracy, and high service quality standards.

• Address and resolve client and vendor concerns promptly, ensuring high standards of service and client satisfaction.

• Manage guest registration and building access control, supporting corporate security protocols and ensuring a seamless guest experience.

• Prepare and organize detailed food labels for corporate receptions, verifying dietary restrictions and allergen information to maintain health and safety compliance.

• Create, print, assemble, and organize professional name badges for meetings and corporate events, ensuring brand alignment and attention to detail.

• Design, produce, and coordinate event signage including reserved seating signs, table numbers, directional signage, and room identification signs to enhance event flow and guest navigation.

• Act as a primary liaison with Facilities and Operations teams for last-minute cleaning requests, maintenance coordination, and room readiness, ensuring operational excellence.

• Develop and distribute daily and weekly event schedules, proactively communicating updates, event changes, and logistics adjustments to stakeholders.

• Troubleshoot and resolve on-site event challenges, ensuring seamless event execution and superior client satisfaction.

• Provide operational feedback and escalate incidents to Hospitality Experience Managers as needed.

• Support executive meetings requiring confidentiality, security compliance, and high- level coordination.

• Deliver exceptional customer service when welcoming executives, clients, and external guests, reinforcing a premium corporate hospitality experience. Union Food Court Sep 2019 - Mar 2020

Supervisor

• Supervised and coordinated a team of 10+ staff members in food preparation and portioning, maintaining high standards of quality and efficiency.

• Addressed and resolved customer complaints and concerns promptly and effectively, maintaining a high level of customer satisfaction.

• Established efficient work schedules, optimizing staffing levels and ensuring smooth operations during peak hour

Federation of Canadian Brazilian Businesses Jun 2022 - Dez 2022 Event Coordinator (Volunteer)

• Collaborated with HR and Business Development teams to conceptualize, organize, and deliver engaging webinars and virtual events, aligning content with organizational goals and audience needs.

• Coordinated logistics for online events, including scheduling, platform selection, technical support, and attendee management, ensuring seamless virtual experiences.

• Liaised with internal stakeholders, guest speakers, and external partners to confirm availability, manage communications, and secure necessary resources for successful webinars.

• Developed promotional materials and managed event invitations to maximize attendance and engagement among targeted audiences.

• Monitored webinar registration, tracked participant metrics, and managed post-event communications, including surveys and follow-up actions. CORE COMPETENCIES

• Corporate Event & Meeting Coordination

• Room Booking & Space Management (EMS)

• Catering & AV Coordination

• Executive & VIP Customer Service

• Event Scheduling & Reporting

• Problem Resolution & Service Recovery

• Microsoft Office (Word, Excel, Outlook)

• Multitasking & Attention to Detail

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