Customer Service & Medical Support Professional Eligible for Roles

Goodyear, AZ ***** • *********@*******.*** • 313-***-****

KIYANNA MURRAY

PROFESSIONAL SUMMARY

Passionate and dedicated to building a strong foundation in a professional setting that promotes continuous growth and learning. Experienced and compassionate about sales with a background in customer service and the medical field. Committed to finding a career path that aligns. EMPLOYMENT HISTORY

Kitchen Lead – Phoenix Rescue Mission (May 2024 - Aug 2025)

• Maintained inventory and labeling procedures

• Prepared large quantities of food with quality control

• Maintained clean work environment

Eligibility Interviewer – State of Arizona (Jan 2023 - Oct 2023)

• Provided assistance based on government criteria

• Delivered strong customer service

• Assisted via chat, phone, and email

Customer Service Representative – 24/7 Intouch (Jul 2021 - Nov 2022)

• Handled inbound calls and order assistance

• Transferred calls across departments

• Assisted customers via live chat

Medical Assistant / Phlebotomist – Sun Valley Arthritis (Oct 2020 - Jun 2021)

• Took patient vitals and documentation

• Processed insurance and prescriptions

• Administered medications

Sales Representative – AT&T; DirecTV (2018 - 2019)

• Increased customer engagement through sales strategies

• Converted leads into opportunities

• Coordinated team transitions

EDUCATION

Bachelor of Science in Social Work – Grand Canyon University (2025 - 2029) SKILLS

Team Building, Data Entry, Live Chat, Medical Terminology, Communication, Problem Solving, Attention to Detail, Multi-tasking, Peer Support

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