Retail Merchandiser & Lead Cashier with Loss Prevention
Resume:
Crystal Ulinski
Stock Merchandiser & Lead & Cashier / Cashier lead & Loss Prevention/ Call Quality
Analyst/ Administrative Assistant / Retail Associate Lead Lake Elsinore, CA 92532
**************@*****.***
Professional Summary
Proficient Office Administrator and/or Customer Service Provider. Skilled at interacting with customers, clients, Doctors, Insurance Carriers, Attorneys, and Employers, in person and over the phone. Extensive computer experience. I am competent with the following programs: Photo Shop, MS Photo Manager, MS Publisher, MS Works, Adobe, Excel, Print Shop, Data Retriever 98, 2000, Importing and Exporting files, Uploading and downloading files and internet use. Ability to multitask, confidential, well organized and attention to detail. Ability to lead and give direction in Merchandising stockroom, cashiering, sales floor, and loss prevention. Extensive experience in all aspects of retail: Lead positions for cashier & stockroom
& fitting rooms. Cashier experience, cash/ drawer count experience, opening and closing procedures, and inventory Highly experienced in organizing departments, sizing, tagging and alarming products, janitorial duties, assisting customers on the sales floor. Highly experienced in reorganization of departments, loss prevention experience, help with exchanges and returns. Willing to relocate to: Lake Elsinore, CA - Menifee, CA - Wildomar, CA Authorized to work in the US for any employer
Work Experience
Retail Merchandiser / Cashier
Goodwill SoCal-Lake Elsinore, CA
Present
• Received and processed incoming merchandise, ensuring accurate inventory counts and proper storage
• Efficiently sorted and organized returned merchandise based on condition, size, and category
• Maintained a clean and organized work area to facilitate efficient handling of returned merchandise
• Trained new employees on proper handling procedures for returned merchandise as part of onboarding process
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Retail Merchandiser
Ross Dress For Less-Temecula, CA
February 2024 to October 2024
• Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
• Collaborated with cross-functional teams including marketing, sales, and design to create compelling in-store displays and window presentations
• Managed inventory levels by analyzing sales data, forecasting trends, and making accurate replenishment decisions
• Created planograms that optimized space utilization, improved product visibility, and increased overall store profitability
• Trained store staff on proper merchandising techniques, ensuring consistent execution across multiple locations
• Managed the setup and teardown of promotional displays for special events or holidays Cutomer Service Representative
BevMo!-Menifee, CA
September 2014 to June 2016
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales.
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction
Manager
F.Y.E.-Hemet, CA
March 2009 to February 2010
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines
• Increased customer satisfaction scores through implementation of new service protocols
• Streamlined inventory management system resulting in reduction in stockouts
• Spearheaded the launch of new products/services resulting in increase in revenue
• Drove operational excellence initiatives resulting in an overall efficiency gain. Copy Center Specialist
Staples-Hemet, CA
July 2005 to July 2006
• Provided exceptional customer service by assisting customers with their printing and copying needs
• Operated various office equipment including printers, copiers, scanners, and binding machines to fulfill customer orders
• Ensured accuracy of all print jobs by reviewing documents for errors or formatting issues before printing
• Maintained inventory of paper, ink cartridges, and other supplies to ensure smooth operation of the copy center
• Collaborated with team members to prioritize and complete multiple print jobs within tight deadlines
• Assisted customers in selecting appropriate paper types, sizes, and finishes for their printing projects
• Offered guidance on different binding options such as spiral binding, comb binding, or stapling based on customer preferences
• Troubleshot minor technical issues with office equipment to minimize downtime and maximize productivity
• Managed cash transactions accurately by processing payments for print services using a point-of-sale system
• Provided recommendations to customers on cost-effective printing solutions without compromising quality standards
• Maintained a clean and organized work area to ensure a professional appearance of the copy center at all times
• Assisted customers in uploading digital files for printing purposes through online platforms or USB drives
• Collaborated with graphic designers or clients directly to ensure proper formatting and resolution of print materials
• Handled confidential documents with utmost discretion while maintaining strict adherence to privacy policies
• Performed regular maintenance tasks such as cleaning printer heads or replacing toner cartridges for optimal performance
• Trained new employees on operating procedures and best practices within the copy center
• Implemented efficient workflow processes that reduced turnaround time for large-scale print projects
• Resolved customer complaints promptly by addressing concerns and finding suitable solutions
• Developed strong product knowledge regarding different paper stocks, finishes, weights, colors etc
• Collaborated with vendors to ensure timely delivery of supplies and negotiate favorable pricing
• Maintained accurate records of customer orders, payments, and inventory levels for reporting purposes
• Demonstrated excellent attention to detail when proofreading documents for spelling, grammar, or formatting errors
• Provided guidance on file formats and resolution requirements to optimize print quality Manager
Tanning Salon-Hemet, CA
July 2004 to July 2006
Managed a high end 10 Bed tanning salon. Supervised 4 other employees and trained all new employees. Planned schedules, ran payroll and in charge of time cards. Cleanliness was highly important along with outstanding customer service. Experience with Salon 2000. Certified with California Tan, Inc. Inventoried and stocked shelves of merchandise.
• Provided exceptional customer service to clients, ensuring a positive and welcoming experience
• Educated clients on various tanning options, including bed types, lotions, and packages
• Assisted clients in selecting the appropriate tanning products based on their skin type and desired results
• Managed cash register operations, accurately processing payments and providing change to customers
• Maintained cleanliness and organization of the tanning salon, ensuring a safe environment for all clients
• Trained new employees on salon procedures, equipment operation, and customer service standards
• Monitored inventory levels of tanning lotions and accessories, placing orders as needed to ensure product availability
• Implemented upselling techniques to increase sales revenue by promoting additional services or products
• Resolved client concerns or complaints promptly and effectively to maintain high customer satisfaction levels
• Performed regular maintenance checks on tanning beds to ensure proper functioning and safety compliance
• Collaborated with team members to achieve daily sales targets through effective communication and teamwork
• Developed strong product knowledge of different tanning lotions brands in order to make personalized recommendations for clients' specific needs
• Created engaging displays showcasing featured products that increased visibility and promoted sales
• Assumed responsibility as key holder during opening/closing shifts ensuring security protocols were followed
• Participated in ongoing training sessions provided by manufacturers or distributors regarding new products or industry trends
• Maintained accurate records of daily transactions including cash handling activities
• Utilized computer software systems for scheduling appointments, tracking inventory levels, generating reports etc
• Demonstrated excellent time management skills by efficiently balancing administrative tasks with assisting customers
• Increased client retention rate by implementing loyalty programs such as referral incentives or membership discounts
Administrative Assistant
RehabWest-Riverside, CA
April 2000 to June 2003
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in a cost savings
• Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
• Provided administrative support during board meetings including preparing meeting agendas/ materials, distributing minutes, and following up on action items
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
• Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
• Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations Cashier/Customer Service
Education
Business science (Associate's degree)
Colorado Technical University-Online-Colorado Springs, CO Present
Psychology / Social Work (Career Institute)
Stratford Career Institute-Vermont
May 2012 to May 2014
General Studies (High school diploma or GED)
Riverside Community High School-Riverside, CA
April 1996 to June 1996
High school diploma
Ruben S. Ayala High School-Chino Hills, CA
September 1993 to March 1996
Skills
• Data management
• Beauty & cosmetics sales
• I am trustworthy and organized to work alone. Extensive customer service experience.
• Mental Health Counseling
• Windows
• Retail sales
• Inventory control
• Construction administrative experience
• Cycle counting inventory management
• Supervising experience
• Hospitality
• Banking
• Leadership
• MRP
• Social work
• Data analysis skills
• Planograms
• Machining
• Childcare
• Communication skills
• Nursing
• Private practice
• Customer support
• Weight loss
• Driving
• Heavy lifting
• Dealership experience
• Autism Experience
• Time management
• E-commerce
• Relationship management
• Order fulfillment
• Making change
• Early childhood education
• Merchandising display arrangement
• Cash handling
• Stocking
• Construction
• Order entry
• Department store experience
• Help desk
• POS
• Special education
• Skilled nursing facility
• Greeting customers
• Telemarketing
• Customer inquiry handling
• Customer relationship management
• Call center
• Depositing cash
• Marketing
• Security
• Criminal defense law
• Research
• Retail compliance procedures
• Clinic
• Forklift
• Pricing
• Organizational skills
• Retail math
• Working with people with disabilities
• Law office
• Manufacturing
• Product development
• Laundry
• Basic math
• Wine knowledge
• Janitorial experience
• Climbing
• Specialty store experience
• Customer service
• Computer operation
• Xactimate
• Microsoft Word
• Baking
• Vital signs
• Restaurant experience
• Merchandising
• Front desk
• Typing
• Accounts receivable
• Aging issues counseling
• Farming
• Distributed control systems
• Fashion retail
• Appointment scheduling
• Writing skills
• Teaching
• Microsoft Access
• Motivational Interviewing
• Hotel experience
• Retail inventory assessment procedures
• Experience with children
• Accounts payable
• Analysis skills
• Assembly
• Social media management
• Italian cuisine
• Phone communication
• Dental office experience
• Hospital experience
• Guest services
• Personal assistant experience
• Porter experience
• Conflict management
• Office Management
• Legal research
• Case Management
• Multi-line phone systems
• Supervising Experience
• Management
• Healthcare management
• Administrative Experience
• Filing
• Social Work
• Cleaning
• Cooking
• Resort
• FIFO
• Tutoring
• Proficient Office Administrator and/or Customer Service Provider. Skilled at interacting with customers,
clients, Doctors, Insurance Carriers, Attorneys, and Employers. Extensive computer experience. I am competent with the following programs: Photo Shop, MS Photo Manager, MS Publisher, MS Works, Adobe,
Excel, Print Shop, Data Retriever 98, 2000, Importing and Exporting files, Uploading and down loading files
and internet use. Ability to multitask, confidential, well organized and attentive to detail.
• Cash register
• GPS
• Google Suite
• Budgeting
• Fair Housing regulations
• Patient observation
• Data entry
• POS systems
• Casino
• Nutrition
• Account management
• Mobile devices
• Plumbing
• Grammar Experience
• Payroll
• Client rapport building
• Shipping & receiving
• Event Planning
• Medical terminology
• Interviewing
• Med spa experience
• Clerical experience
• Microsoft Outlook
• Google Ads
• Restoration
• Office experience
• Events management
• Sports coaching
• Negotiation
• English
• Online retail experience
• Sales
• Retail customer service procedures
• QuickBooks
• Individual / Group Counseling
• Phone etiquette
• Pet sitting
• Office management
• Computer skills
• Property management
• iOS
• Load & unload
• Packaging
• Senior care
• Upselling
• Scripting
• Recruiting
• Yardi
• Dispatching
• 5G
• Balancing cash drawers
• Loss prevention
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
February 2025 to Present
Psychology Certification
May 2014 to Present
Driver's License
Non-CDL Class C
Certified Home Health Aide
CDL B
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