Operations & Remote Scheduling Specialist
Resume:
Megan Abel
Indianapolis, IN • 317-***-**** • **************@**********.***
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Professional Summary
Veteran of the cleaning industry (20+ years) and home health care (9+ years) who keeps households, clients, and small businesses running smoothly with calm, organized, and dependable support. Skilled at remote coordination, scheduling, and operations; seeking a remote role with minimal physical demands where operations, communication, and reliable followthrough add immediate value.
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Core Skills
- Scheduling & calendar coordination — route planning; appointment batching; conflict resolution
- Remote communication — professional phone, email, and messaging etiquette; concise written notes
- Client support & customer service — relationship building; empathy; consistent followthrough
- Operations & workflow management — task prioritization; process setup; vendor and supply coordination
- Billing & basic bookkeeping — invoicing; payment tracking; simple reconciliations
- Documentation & reporting — care notes; client records; status updates for stakeholders
- Independent decisionmaking — triage, escalation, and followup without supervision
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Professional Experience
Owner / Operations Manager — Squeeky Kleen LLC, Indianapolis, IN
2017 – Present
Managed all aspects of a residential cleaning business: client intake, scheduling, route optimization, and remote coordination. Handled billing, payments, budgeting, and supply procurement with consistent accuracy. Built and maintained longterm client relationships through reliability, clear communication, and meticulous attention to preferences. Implemented systems to track appointments, client notes, and followups so nothing slipped through the cracks. Transitioned from handson work to primarily administrative and coordination duties to reduce physical strain while maintaining service quality.
Cleaning Industry Professional — Hotels, Residential, Commercial
2000 – 2017
Delivered highquality cleaning services across diverse environments while upholding strict standards of cleanliness and client satisfaction. Trained and mentored new staff; assisted team leads with scheduling and quality checks. Adapted quickly to changing priorities and fastpaced shifts while preserving service consistency.
Home Health Aide / Support Services Lead — Individual Support Services
2010 – 2015
Oversaw thirdshift client support operations, ensuring safety, comfort, and continuity of care. Verified insurance authorizations and managed approved care hours with attention to compliance and detail. Provided personal care, mobility assistance, medication reminders, and companionship; documented care notes and communicated clearly with families and supervisors.
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Education
Extensive onthejob training and professional development across operations, client care, and small business management.
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Additional Strengths
- Proven ability to work independently and manage remote responsibilities.
- Strong written and verbal communication with clear, concise documentation.
- Compassionate, patient, and clientfocused approach.
- Highly organized with a knack for anticipating needs and preventing problems.
- Dry, lowkey sense of humor that helps defuse tense situations.
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