Customer Service & Guest Relations Specialist
Resume:
SHAWNA HALL
SKILLS
• Verbal and written communication
• Hospitality
• Customer service
• Complaint handling
• Scheduling appointments
• Relationship building
• Guest service
• Clear communication
• Payment processing
Dedicated professional with strong customer service skills and a knack for complaint handling. Committed to enhancing customer satisfaction through clear communication and relationship building. WORK HISTORY
June 2006 - January 2026
Court Service Assistant 2 Los Angeles Superior Court, Torrance, CA January 2022 - August 2024
Guest Service Representative Extended Stay America, Torrance, CA Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
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Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
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Supported company growth by consistently meeting or exceeding performance targets within the department.
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Improved customer satisfaction by providing timely and efficient service assistance.
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Maintained up to date knowledge of court policies regarding payments, court scheduling, and case inquiries.
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Handled a high volume of inbound calls while maintaining professionalism and accuracy.
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Provided exceptional customer service by resolving inquiries and complaints efficiently.
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Managed front desk operations, ensuring smooth guest check-in and check-out processes.
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Coordinated with housekeeping to maintain room readiness and cleanliness standards.
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Trained new staff on policies, procedures, and customer service protocols.
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Implemented feedback systems to enhance guest experience and satisfaction rates.
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Developed rapport with guests, fostering loyalty through personalized service interactions.
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Assisted guests with reservation modifications, resolving any issues promptly and professionally.
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Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
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Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
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Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
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Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
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Enhanced guest satisfaction by providing exceptional customer service at the front desk.
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CONTACT
Gardena, CA 90247
*************@*****.***
EDUCATION
Expected in May 2027
Bachelor of Arts Liberal Studies
El Camino College, Torrance, CA
June 1992
High School Diploma
St. Mary's Academy, Inglewood, CA
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