Dynamic General Manager with P&L Expertise
Resume:
LISA
MALO
********@*****.***
Crown Point, IN 46307
Dynamic General Manager with a proven track record at Chili's Bar and Grill, excelling in P&L management and team leadership. Expert in fostering guest relationships and enhancing employee satisfaction, Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
SKILLS
• Leadership and team building
• Problem resolution
• Operations management
• Team player
• Lead by example
• Training and coaching
• Inventory control
• P&L management
• Goal setting
• Guest relationship management
Purdue Global
Indianapolis, IN • 06/2020
No Degree: Medical Billing And
Coding
EDUCATION
Manager. ServeSafe certified and
Certified Proctor
Indiana Liquor License
CERTIFICATIONS
Chili's Bar And Grill - Brinker International - General Manager/Managing Partner
Merrillville, IN • 08/2020 - 06/2025
Methodist Hospital - Certified Surgical Technologist Merrillville, IN • 01/2016 - 08/2020
Chili's Bar And Grill - Brinker International - Server Merrillville, IN • 03/2016 - 01/2019
WORK HISTORY
Managed P&L, employee reviews, training, schedules for management team and overseen team member schedules providing feed back to managers on changes needed
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Developed and implemented strategies to increase guest and team member satisfaction
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Cultivated strong relationships with Guests, vendors, and team to ensure long-term success and loyalty.
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• Communicated focused feedback to team and management
• Forecasting for business needs.
• Obtained Training Restaurant Certification through our VPO Maintained and Strived for clean and well maintained scores for Steritech
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• Performed and analyzed Monthly Inventory
• Coach and praise conversations with management quarterly Recognized and developed and trained managers for other Chili's locations
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Prepared surgical instruments and equipment for procedures, ensuring optimal functionality and readiness.
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Assisted surgeons during operations by anticipating needs and providing necessary tools swiftly.
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Maintained sterile environment by adhering to infection control protocols throughout surgical processes.
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Collaborated with nursing staff to ensure seamless patient flow and efficient room turnover between surgeries.
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Delivered exceptional customer service, ensuring a positive dining experience for all guests.
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Managed multiple tables efficiently, optimizing service flow during peak hours.
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Trained new staff on menu offerings and service standards to enhance team performance.
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Collaborated with kitchen staff to ensure timely meal preparation and order accuracy.
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Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
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