Restaurant Operations Leader with Sales Focus

Bianca Butler

Memphis, TN *****

*********@*****.***

+1-901-***-****

Professional Summary

Experienced operator with sales background with goals to grow and learn in any aspect available. Looking to impact my career in a positive manner.

Authorized to work in the US for any employer

Work Experience

Manager

Cook Out Restaurants-Memphis, TN

July 2024 to September 2025

• Overseeing daily operations

• Managing staff

• Ensuring excellent customer service

• Maintaining quality standards

• Handling scheduling

• Resolving any issues that arose

• Contributed to meeting sales targets

• Training new employees

• Ensuring a smooth and efficient restaurant environment. Manager

Benihana-Memphis, TN

November 2023 to May 2024

• Front of house manager

• Scheduling

• Overseeing bar orders

• Incorporated systems for side work

• Drew up paperwork for systems

• Training foh and boh

• Maintained proper cleaning

• Maintained ABC compliance paperwork

• Posed as a positive and strong leader to my team Restaurant Manager

Longhorn Steakhouse-Collierville, TN

January 2019 to September 2023

Bar, host, Togo, and Culinary manager proficient in customer service. Full control of ordering and receiving.

Manager

River City Management Group-Memphis, TN

July 2018 to January 2020

• Overseeing stock levels

• Recruiting, training and supervising staff

• Ensuring compliance with licensing, hygiene and health and safety guidelines

• Ordering supplies

• Planning menus

• Handling customer enquiries and complaints

• Setting targets

• Handling administration and paperwork

• Liaising with customers, employees, suppliers, licensing authorities and sales reps

• Assessing and improving profitability

• Making improvements to the running of the business and developing the restaurant Bartender and Server

Kings Palace Cafe-Memphis, TN

March 2018 to June 2018

• Maintain cleanliness of bar

• Prepare drinks for wait staff

• Practice safe food handling procedure

Assistant Manager

Catwalk LLC-Memphis, TN

2015 to 2016

• Scheduling

• Payroll

• Customer service

• Maintain cleanliness of establishment

• Organize events

• Business development

Bartender and Server

Hook'd Pier Bar and Grill-Panama City Beach, FL

2012 to 2015

• Trained bartenders and servers

• Practiced safe food handling procedures

• Steps of service

• Excellent customer service skills

Personal Assistant

Memphis Security of Tennessee-Memphis, TN

March 2011 to July 2012

• Contracted out security teams

• Took care of all paperwork

• Made schedules

City Hall Nightclub

Entertainment USA-Germantown, TN

2012 to 2012

• Head bartender

• Train bartenders and staff

• Hiring bartenders and staff

• Closing paperwork

• Nightly bar inventory

Insurance Agent

Liberty National-Southaven, MS

January 2009 to January 2010

Education

Bachelor's degree

Some college

GED

WIN Job Center-Southaven, MS

Nursing

Northwest Mississippi Community College-Southaven, MS Skills

• Restaurant experience

• Profit & loss (10+ years)

• Events management

• Operating systems

• Mac OS

• Technical Proficiency

• Clerical experience

• retail sales

• Word

• Human resources

• Busser

• Financial administration (1 year)

• Operations management

• Outside sales

• Succession planning

• Fine dining experience

• Experience with individuals with cognitive disabilities

• Strategic planning

• Team development

• Hotel experience

• Serving (10+ years)

• Typing (5 years)

• Tourism (4 years)

• Restaurant Management

• Bartender Experience

• Retail sales

• Upselling

• Guest relations

• Scheduling (2 years)

• Time Management (6 years)

• Microsoft Powerpoint

• Basic Computer Skills (10+ years)

• Inventory

• Documentation (1 year)

• Business Development (3 years)

• training

• Customer support

• Data Entry (3 years)

• Financial management

• Windows

• Basic math

• Hospitality

• Serving

• Customer service

• Senior leadership

• Research & development

• Employment & labor law

• Customer relationship management

• CRM software

• Conflict management

• Wine knowledge

• Community engagement

• Driving

• Microsoft Outlook (10+ years)

• Outbound sales (2 years)

• Account management (4 years)

• Analysis skills

• Operations

• Typing

• Detail-oriented (10+ years)

• Microsoft Word

• Procurement

• Business development

• Accounting

• Guest services

• Team Building (3 years)

• Payroll

• Word processing

• Quality management

• Host (3 years)

• Training & development

• Team Leader (6 years)

• Kitchen Experience

• Computer Hardware (1 year)

• Revenue growth

• Restaurant Server

• QuickBooks (1 year)

• Employee Relations (1 year)

• Inside sales

• Casual dining experience

• Beverage sales

• Cost control

• Management (1 year)

• Hospitality (10+ years)

• Barback

• Inventory management (5 years)

• Excell spreadsheets (2 years)

• Waitress

• Hiring (3 years)

• Bartending

• Sales

• Basic Computer Skills (2 years)

• Negotiation

• Cold calling (1 year)

• Workday

• Fast casual experience (10+ years)

• Bartending (9 years)

• Hostess

• Bar management

• Food handling

• Marketing

• Staff Training (8 years)

• Supervising experience

• Order entry

• Staff development

• Recruiting

• iOS

• Relationship management

• Teaching

• Project management (2 years)

• Employment law

• Supervising Experience

• Excellent customer service experience (10+ years)

• Payroll (3 years)

Languages

• English

Certifications and Licenses

AED Certification

Professional In Human Resources

Driver's License

ServSafe

Food Handler Certification

TABC

Contact this candidate