Seasoned General Manager - Restaurant Operations Specialist

Joshua Smallwood

Bardstown, KY *****

******.*************@*****.***

+1-859-***-****

Professional Summary

Dedicated General Manager with 6 years of experience in restaurant management, driving customer satisfaction and employee development. Proven skills in staff management, conflict resolution, and financial performance. Proficient in recruiting, purchasing, and inventory control. Seeking a remote opportunity to utilize my expertise in a new setting. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Dairy Queen-Lebanon, KY

November 2023 to Present

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs

• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback

• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction

• Managed and resolved conflicts among team members to maintain a positive work environment

• Mentored and coached employees to develop their skills and advance within the organization

• Increased customer satisfaction ratings by implementing new service standards Education

High school diploma

Pike Central High School-Pikeville, KY

1994 to 1998

High school diploma or GED

Skills

• Cash flow management

• Conflict resolution

• Basic math

• Cash handling

• Computer networking

• Performance reviews

• English

• Desktop support

• Managing food service teams - Largest food service team managed (16-20 team members)

• iOS

• Management

• Customer relationship building

• Customer satisfaction surveys

• Product development

• Buffet experience

• Cross-selling

• Microsoft Office

• Cash reconciliation

• Mobile devices

• Employee onboarding

• Financial performance measurement

• Computer operation

• Sales

• Typing

• Retail sales

• POS

• Leadership

• Upselling

• Cost control

• Presentation skills

• Computer skills

• Quick service & fast food restaurant

• Referrals (candidate sourcing)

• Hiring

• Performance management

• Bartending

• Bar management

• Microsoft Outlook

• Windows

• Delivery driver experience

• Food service management - Food service management experience (6-10 years)

• Coaching

• Phone etiquette

• Cocktail experience

• Recruiting

• Internal hiring

• Purchasing

• Restaurant Management

• Client interaction via phone calls

• Microsoft Word

• Project management

• Communication skills

• Organizational skills

• Administrative experience

• FIFO

• Operating systems

• Profit and loss analysis

• Retail math

• Help desk

• macOS

• Budgeting

• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (6-10 sessions)

• Strategic planning

• Staff scheduling

• Bar

• Software troubleshooting

• Merchandising

• Customer support

• Time management

• Profit & loss

• Forecasting

• Delegation

• Technical support

• Inventory Control

• Complaint handling

• Job board recruitment

• Team management

• Microsoft Excel

• Assistant Manager Experience

• Team motivation (leadership skill)

• Food service inventory management

• Cash register

• Job shadowing (employee development activity)

• Active listening

Languages

• English

Certifications and Licenses

ServSafe

ServSafe

June 2023 to June 2028

ServeSafe food handlers certificate

ServSafe Food Handler Certification

Driver's License

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