Compassionate Personal Care and Customer Service Specialist
Resume:
Sharelle Ford
Richmond, VA *****
************@*****.***
Professional Summary
Compassionate and dependable professional with over 6 years of experience providing personal care assistance and customer service support. Skilled in assisting clients with daily living activities, maintaining accurate documentation, resolving customer concerns, and delivering high-quality service in both healthcare and remote environments. Strong communicator with proven ability to multitask, manage sensitive information, and maintain positive relationships with clients, members, and team members.
Authorized to work in the United States for any employer. Core Skills
• Customer Service
• Patient Care & Personal Assistance
• Member Support
• Communication & Interpersonal Skills
• Data Entry & Documentation
• Microsoft Office (Word, Excel, Outlook)
• Problem Solving
• Time Management
• Appointment Scheduling
• Multitasking in Fast-Paced Environments
• Account Management
• Quality Assurance
• Confidentiality & HIPAA Awareness
Professional Experience
Member Advocate (Remote)
August 2023 – Present
• Provide high-quality customer service by responding to member inquiries through phone, email, and online
systems.
• Manage member accounts, update records, and maintain accurate data entry within internal databases.
• Resolve customer concerns and escalated issues while maintaining professionalism and empathy.
• Assist members with account updates, billing questions, and service requests.
• Collaborate with internal teams to improve the member experience and service efficiency.
• Maintain productivity and quality standards while working in a fast-paced remote environment.
Personal Care Assistant (PCA)
Care Family — Richmond, VA
January 2018 – August 2023
• Provided in-home care assisting clients with personal hygiene, grooming, mobility, and daily living activities.
• Prepared meals and maintained a clean, safe, and organized living environment for clients.
• Scheduled medical appointments and coordinated
transportation to healthcare visits.
• Assisted clients with medication reminders following individualized care plans.
• Communicated regularly with families regarding care updates and client well-being.
• Provided emotional support and companionship to
improve quality of life for clients.
Personal Care Assistant (PCA)
AAA Home Health Care
July 2013 – December 2018
• Assisted clients with daily living activities including bathing, dressing, and meal preparation.
• Maintained a clean and safe home environment through housekeeping and laundry tasks.
• Coordinated transportation and assisted with scheduling appointments.
• Monitored client conditions and reported concerns to families and supervisors.
• Followed individualized care plans to ensure consistent and quality care.
Cashier / Customer Service Associate
McDonald’s
January 2017 – June 2017
• Delivered excellent customer service while processing cash and card transactions accurately.
• Addressed customer concerns and ensured a positive dining experience.
• Maintained cleanliness and organization of the work area.
• Worked effectively with team members to provide fast and efficient service.
Education
High School Diploma
John Marshall High School
Certifications
Personal Care Assistant (PCA)
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