Results-Driven Area Manager and Front-of-House Leader

TAWNY GOETSCHIUS

*** ***** ****, *****, ** *********@******.*** 682-***-****

Focused, results-orientated individual eager to bring strong interpersonal skills to a result orientated company that values hard work and dedication. Excellent organization, critical thinking, communication and relationship building qualities.

CORE COMPETENCIES

● Analytical Thinking

● Leadership

● Computer Competency

● Client Service

● Learning Strategies

● Social Perceptiveness

● Self-Starter • Flexibility

PROFESSIONAL WORK EXPERIENCE

PoolWerx June 2020 - Current

Area Manager

●Direct and supervise multiple teams

●Direct day to day retail operations; monitor and ensure consistent quality customer service

●Responsible for hiring, disciplinary actions, and terminations (voluntary and involuntary)

●Manage department performance, including the identification and facilitation of opportunities to increase sales.

●Tripled sales

●Multiple ‘Retail of the Year’ awards

Buttermilk Café and Bakery November 2018 - May 2020

Server, Trainer, closing manager

●Multi-tasking various front-of-the-house duties, to include coordination with back-of-house staff.

●Maintain existing customer relations and develop regular clientele.

●Responsible for cash handling, organization, and maintaining service standards.

●Manage and oversee the entire restaurant operation.

●Ensuring guest satisfaction.

●Deliver superior guest services.

Childcare Provider 2009 - 2018

Owner/Operator

●Observe and monitor children’s interaction and play activities.

●Maintain files for individual children, including daily observations and information about activities, meals served, and medications administered.

●Mentor children in health and personal habits such as eating, resting, and potty-training.

●Interact and instruct children, to include painting, drawing, handicrafts, sing-along, and recreational activities.

●Meal preparation for children following nutritional guidelines.

Eyes Over Texas Restaurant (Landry’s Group) - San Antonio, TX 2004 - 2009

Server Trainer & Bartender

●Fine dining server and bartender for this landmark destination.

●Responsible for overseeing wait staff and ensuring customer experiences were positive.

Jim's Coffee Shop - San Antonio, TX 1996 - 2003

Server & Server Trainer

●Multi-tasking various front-of-the-house duties, to include coordination with back-of-house staff.

●Maintain existing customer relations and develop regular clientele.

●Responsible for cash handling, organization, and maintaining service standards.

EDUCATION

University of Phoenix 2012 - 2016

Bachelors of Science and Associates in Healthcare Administration Degrees

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