Retail Operations & Merchandising Leader
Resume:
Michelle Sanders
******************@*****.*** 256-***-**** Alabama
Professional Summary
Retail, merchandising, and customer service management professional with over 20 years of experience in grocery, retail, and restaurant environments. Proven leader with strengths in ordering, inventory control, scheduling, payroll, staff development, and customer relations. Highly organized and detail-oriented with a strong understanding of store operations and product flow.
Core Skills
• Retail & Merchandising Operations
• Ordering & Inventory Management
• Team Leadership & Coaching
• Scheduling & Payroll
• Hiring, Training & Evaluations
• Customer Service Excellence
• Cash Handling & Reconciliation
• Administrative Operations
• Conflict Resolution
Professional Experience
Mondelez International — Merchandiser / Senior Order Writer (Aug 2023 – Nov 2025)
• Managed product ordering to maintain optimal inventory levels and minimize out-of-stocks.
• Executed merchandising standards including planograms, product rotation, and display setup.
• Monitored sales trends to adjust orders and improve product availability.
• Ensured accurate pricing, signage, and product placement.
• Built strong working relationships with store leadership and sales representatives.
• Maintained compliance with company policies and retail partner standards. Whole Foods Market, Alabaster, AL — Senior Assistant Manager (2017 – 2019)
• Coordinated daily retail store operations to ensure efficient workflow and customer satisfaction.
• Ensured employee schedules and performance objectives were consistently met.
• Communicated with customers to evaluate needs and resolve concerns.
• Coached and supported new and existing associates.
• Tracked weekly, monthly, quarterly, and annual performance goals.
• Monitored operating costs, budgets, and resource allocation.
• Ensured compliance with company policies and procedures. Publix Supermarkets, Huntsville & Cullman, AL
• Customer Service Manager (12/2016 – 08/2017): Managed department of 50+ associates; oversaw scheduling, payroll, supply ordering, and administrative operations; trained and coached Assistant Managers.
• Assistant Customer Service Manager (11/2014 – 12/2016): Assisted in opening new store location; certified Manager-In-Charge overseeing up to six departments; conducted interviews and evaluations.
• Customer Service Team Leader (10/2011 – 11/2014): Led front-end operations; balanced cash tills and safes; handled onboarding, scheduling, and payroll documentation.
• Customer Service Staff / Cashier (1996 – 2011).
Arby’s — Assistant Manager (2019 – 2021)
• Supervised restaurant staff during shifts including hiring, scheduling, and evaluations.
• Managed inventory ordering, store organization, and preventive maintenance.
• Balanced cash drawers and daily receipts.
• Ensured food safety, cleanliness, and brand standards.
• Provided customer service support and issue resolution. Education
Athens State University, Athens, AL
Bachelor’s Degree in Personnel Management
Minor: Psychology Graduated December 1994
References
Dylan Edwards
Sales Representative, Mondelez International
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