Healthcare Data & Ops Specialist

JANESSA REESE

Jonesboro, GA *****.********@*****.*** www.linkedin.com/in/janessarreese 678-***-****

EDUCATION

M.S., Health Informatics

Grand Canyon University

2022

B.S., Organizational Management

Charleston Southern University

2015

A.A.S., Accounting & Business

Florence-Darlington Technical College

2012

SUMMARY

Results-driven professional with a Master’s in Health Informatics and experience supporting federal operations through data analysis, business process improvement, and HR management. Skilled in applying analytical techniques to evaluate programs, identify gaps, and implement data-driven solutions that enhance performance. Proficient in health information systems, HRIS, and data visualization tools to manage and report operational data. Experienced in developing SOPs, interpreting policy, and ensuring regulatory compliance. Demonstrated strength in executive support, workflow optimization, digital solutions, and mission-focused performance, with strong attention to detail and stakeholder collaboration.

WORK EXPERIENCE

Executive Assistant Jan 2026 – Present AVPride, Fayetteville, GA

Serve as primary liaison between the Executive Director and internal/external stakeholders, enhancing communication flow and organizational efficiency.

Manage executive calendar and scheduling, coordinating 10+ weekly meetings, travel, and events across multiple partners.

Develop reports, presentations, and briefing materials by collecting and analyzing data to support executive-level decision-making.

Design and implement digital forms and data collection tools to transition paper-based processes to electronic systems, streamlining office productivity and improving data accessibility.

Centralize and standardize demographic data collection for grant reporting, reducing data silos and improving accuracy, consistency, and usability for research and funding initiatives.

Business Support Specialist, GS-9 Step 2 Nov 2023 – May 8, 2025 CDC, Atlanta, GA

Analyze and improve systems supporting supply and property management for laboratory operations using data-driven and informatics approaches.

Collaborate with cross-functional teams to identify process gaps, implement system enhancements, and improve workflow efficiency.

Develop and revise SOPs by interpreting federal policies, strengthening compliance, documentation, and data governance practices.

Manage procurement and financial tracking as a Purchase Cardholder, analyzing spending data to ensure compliance and accountability.

Human Resources Specialist, GS-7 Step 4 Jul 2023 – Nov 2023 VA, Atlanta, GA

Advise leadership on employee relations, conduct, and performance management using federal HR regulations and HR information systems.

Deliver training using digital platforms, tracking participation and outcomes to improve workforce knowledge and compliance.

Manage employee relations cases and documentation, ensuring accuracy, data integrity, and adherence to federal policies.

Process personnel actions, appraisals, and awards using automated HR systems to support workforce analytics and reporting.

Analyze case trends and workforce data to identify process improvements and support organizational effectiveness.

Human Resource Education Technician, GS-7 Step 4 Jan 2020 – Jul 2023 CDC, Atlanta, GA

Develop course materials and administer assessments while analyzing outcomes to improve training effectiveness.

Provide guidance on HR systems and training policies, increasing adoption of data systems and digital tools.

Generate reports and analyze training data to support leadership decision-making and strategic planning.

Lead process improvements by integrating health informatics principles into training and workforce development initiatives.

Scribe Jan 2019 – Jan 2020 Eye Consultants of Atlanta

Document patient encounters in electronic medical records, ensuring accuracy and completeness of clinical data.

Manage patient data (labs, medications, imaging), supporting clinical decision-making and workflow efficiency.

Assist physicians during procedures and improve documentation processes.

Educate patients on care plans and post-operative instructions.

Cross trained to support multiple clinical functions and maintain operational continuity.

Medical Support Assistant, GS-5 Oct 2016 – Apr 2018 Department of Defense

Manage patient scheduling using CHCS/MHS GENESIS, improving clinic efficiency and access to care.

Maintain electronic health records, ensuring data accuracy, integrity, and compliance with HIPAA and DoD standards.

Triage patient communications and coordinate care using healthcare information systems.

Process referrals, consults, and lab data while tracking patient care activities for continuity and reporting.

Generate reports and maintain logs supporting data analysis, clinic operations, and compliance requirements.

Human Resources Assistant (GS-5) June 2014- Oct 2016 Department of the Army

Processed a high volume of personnel actions (appointments, separations, promotions, reassignments) in compliance with federal regulations and Army policies, while maintaining and updating employee records in automated HR systems such as DCPDS to ensure data accuracy and regulatory compliance while reviewing personnel documents for completeness, reduced processing errors, and supported audits/inspections by compiling documentation and verifying data accuracy in accordance with recordkeeping standards.

Assisted HR Specialists with recruitment and staffing actions, including preparing vacancy announcements, reviewing applicant packages, coordinating onboarding, and processing new hire documentation to ensure timely completion of employment requirements.

Provided customer service to employees and supervisors by responding to inquiries related to benefits, pay, leave, and HR policies; ensured confidentiality of sensitive information in compliance with the Privacy Act and Department of Defense regulations.

AVID Tutor Sep 2013 – May 2014 Geary County USD 475

Provide tutoring in math, writing, and college readiness, improving student performance.

Develop individualized study strategies and track student progress using data-informed approaches.

Support writing development through structured guidance and feedback.

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